[May 04, 2004] UniPress Software’s FootPrints for eService Solution Receives 2004 CRM Excellence Award from Customer Inter@ction Solutions Magazine EDISON, NJ (May 4, 2004) – UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that FootPrints® for eService has received the 2004 CRM Excellence award from Customer Inter@ction Solutions® magazine. The award recognizes the year’s most innovative products and services that significantly enhance the relationship between businesses and their customers. FootPrints for eService, one of UniPress Software’s newest products, is a 100% web-based customer service desk solution that offers FootPrints technology’s signature ease-of use, comprehensiveness, and affordability. Easily deployed in days without any programming, FootPrints for eService offers centralized multi-channel customer issue tracking, business rule and workflow automation, two-way email management, self-service online, knowledge management, and automated metrics and reporting. This flexible and fully customizable tool is ideal for call centers and customer service departments, helping them to address the growing need to deliver 24/7 “user-friendly” customer service options, reduce incident handling costs, and increase service levels. FootPrints for eService is available as licensed software on an organization’s web server or as a hosted service - the FootPrints Hosting Service. The editors of Customer Inter@ction Solutions magazine sponsored the 2004 CRM Excellence Awards to identify those companies whose products have proven invaluable in helping their clients implement successful CRM strategies. In January of this year, UniPress Software’s flagship product, FootPrints, was awarded the 2003 Product of the Year from the magazine, an award that recognizes vendors and products that best demonstrate vision while delivering leading-edge technology solutions. “We are very excited about receiving this market recognition for our customer support technology,” said Mark Krieger, President of UniPress Software. “We are also excited about the fact that this award represents customer feedback on the value that FootPrints for eService brings to their organizations. We are constantly working hard to address customer needs and provide them with the highest quality of customer service, and we’re happy to learn that we are meeting these needs.” In addition to this award, UniPress Software recently announced record sales growth for its FootPrints product line. During the first quarter of 2004, the company broke sales records each month, and added many new customers across a broad range of industries. For more information, please contact UniPress at 800-222-0550 or visit their web-site at www.unipress.com. About TMC and Customer Inter@ction Solutions Since 1972, Technology Marketing Corporation (TMC) has produced industry-leading trade magazines and events focused on technology and communications. TMC publishes two magazines: Customer Inter@ction Solutions, and Internet Telephony, and the online publications, TMCnet.com, Planet PDA Magazine, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs, and provide factual and unbiased product reviews. TMC also produces The Global Call Center Outsourcing Summit, BiometriTech and Planet PDA: The Enterprise PDA Event. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at http://www.tmcnet.com. About UniPress Software, Inc. Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets L.P., Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com. # # # Company Contact: Debbie Ingram UniPress Software, Inc. 732-287-2100 ext. 938 [email protected] Agency Contact: Domenick Cilea Springboard Public Relations 732-863-1900 ext. 102 [email protected] [ Back To TMCnet.com's Homepage ]