[June 01, 2004] AltiGen Communications Announces the Release of AltiWare 5.0 FREMONT, Calif., June 1 /PRNewswire-FirstCall/ -- AltiGen(R) Communications, Inc. , a leading manufacturer of next-generation IP call center solutions and IP-PBX telephone systems for small-to-midsize businesses, today announced the release of AltiWare version 5.0. This marks the sixth generation of the award winning AltiWare software platform supporting AltiGen's AltiServ systems; the AltiContact Manager, AltiServ Contact Center and AltiServ IP Business telephone systems. The result of more than a year of rigorous development and testing, version 5.0 offers significant enhancements for every aspect of the AltiGen system including call center, distributed communications, Voice over IP, enhanced general telephone systems functionalities, management and reporting and improved integration capabilities. AltiGen has also enhanced the overall look and feel of all administrative interfaces and desktop PC software. This latest version continues to deliver on AltiGen's commitment to providing businesses with cost-effective, feature-rich IP phone systems and contact center solutions, helping companies increase productivity, streamline business costs and improve customer service. "The AltiServ systems boast an unbroken 10-year engineering cycle of innovation. The 5.0 release is the most significant feature release in the history of the AltiServ product line, offering our customers both advanced and mature IP-PBX and call center products," said Gilbert Hu, president and chief executive officer for AltiGen Communications. "Once again, we've listened to our customers' needs and responded with innovative solutions that enable customer centric businesses to implement the communications capabilities they need to meet the challenges of today's business climate, at a fraction of the cost." AltiWare version 5.0 offers a better alternative to the traditional approach of constructing a telephone system or contact center by integrating multiple systems. Until now, businesses were required to purchase an entirely separate system for capabilities such as advanced routing, centralized call recording, IVR, or telephony integration with Customer Relationship Management applications. With AltiWare version 5.0, these features are now included with an AltiServ system, and through affordable licensing, customers can simply turn on select capabilities and functions as needed. The outdated multi-system approach was complex to deploy, difficult to manage and expensive. With AltiServ 5.0, modular feature licensing allows businesses to add capabilities on a per-feature or per-user basis. This flexible and modular feature licensing offers a reduced up-front investment. "One of the foundations of AltiGen's business strategy has always been a strong commitment to R&D, with the goal of delivering on customer needs with the most advanced, forward-looking IP systems on the market," said Shirley Sun, VP of Research and Development for AltiGen Communications. "The launch of this 5.0 release is testament to this dedication." The AltiWare 5.0 release offers significant enhancements to address the evolving needs of our customers; specific highlights were in the following areas: -- Modular Licensing - with reduced up-front investments -- AltiServ Contact Center - now included in all AltiWare systems -- Advanced AltiContact Manager - advanced applications available on a single user basis such as Centralized Call Recording and dynamic call prioritization with Skills Based Routing -- IP-PBX - with improved IP networking tools and security including E911 support and remote IP extension survivability -- Distributed Call Centers - with advanced features like "Look Ahead" routing for overflow and remote supervisor and agent support -- Multisite Businesses - with enhanced multisite management tools and an improved multisite operator console -- Ergonomics and Usability - with all desktop PC software and administration interfaces redesigned, including new capabilities for all PC clients (AltiConsole, AltiAgent, AltiSupervisor, AltiView, ACM Administrator) -- Reporting - with enhanced CDR search and reporting tools -- AltiGen SDK - with additional APIs available for developers and integration requirements AltiGen has augmented its application integration solutions such as the Gold Certified Microsoft CRM integration. AltiGen provides automated "screen-pop" capabilities that present customer records to employees with inbound telephone calls to help businesses reduce transaction times and improve customer service. AltiWare 5.0 provides increased Microsoft CRM functionality, including a CRM record dial-by-name search and dial facility and adds an integrated "dial-out" button to contact and account records. Additionally, call history logging to CRM activity records is automatic. About AltiGen Communications http://www.altigen.com/ AltiGen(R) Communications, Inc. is a leading manufacturer of IP telephony and contact center systems. The company designs, manufactures and markets next generation, IP PBX telephone systems and IP contact centers that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications. AltiGen Communications products are available from authorized resellers. AltiGen's AltiServ(TM) has been recognized for excellence with more than 40 industry awards since 1996. Deloitte & Touche(R) has named AltiGen, as the 111th fastest growing company in the U.S. AltiGen Communications remains the leading manufacturer of delivered next-generation business telephony for the SMB market and is a certified Microsoft(R) Gold ISV. Safe Harbor Statement This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our Voice over IP telephone systems and call center solutions in the small to midsize marketplace, and the continued success of our new product releases in the marketplace. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to the Company's most recent 10Q for the quarter ended March 31, 2004, and its 10-K for the year ended September 30, 2003. AltiGen assumes no obligation to update the forward-looking information contained in this press release. All product or service names mentioned herein are the trademarks of their respective owners. AltiGen Communications, Inc. CONTACT: Erin Reasoner of Eastwick Communications, +1-650-480-4057, [email protected], for AltiGen Communications, Inc. Web site: http://www.altigen.com/ [ Back To TMCnet.com's Homepage ]