[October 21, 2003] Interactive Intelligence Launches All-Software Version Of IP Telephony Line Using Intel NetStructure HMP 1.1 Software Interactive Intelligence Inc. has launched a new all-software version of its IP telephony product line that uses Intel NetStructure Host Media Processing (HMP) 1.1 software to eliminate the need for voice processing boards. The upgraded product line - which includes Enterprise Interaction Center (EIC), Customer Interaction Center (CIC) and Communité, all leveraging the standards-based Session Initiation Protocol (SIP) - was designed to significantly reduce costs, simplify installation and maintenance, and reduce deployment time. HMP 1.1 software uses Intel architecture processors rather than specialized Digital Signal Processors (DSPs) to provide call processing functions such as playing prompts, recording messages, and conferencing multiple calls together. A Windows 2000 server with HMP and Interactive Intelligence's EIC software can act as a full-featured IP PBX for up to 250 IP phones. With Interactive Intelligence's higher-end CIC software, such a server can provide contact centers with up to 30 agents sophisticated IP-based multimedia applications, including automatic call distribution, skills-based routing, e-mail routing, and more. The company's unified communications software, Communité, is also offered with HMP, giving distributed organizations and those with mobile workers advanced IP-based productivity applications, such as unified messaging, call screening, recording, presence management, find-me/follow-me, and rules-based call handling. By using multiple servers, each running HMP and Communité, an N+1 all-software solution can scale up to hundreds of thousands of users. HMP allows us to dramatically decrease the overall cost of IP telephony solutions for organizations of all sizes, said Dr. Donald E. Brown, Interactive Intelligence president and chief executive officer. Now customers can be up and running in a matter of hours with the most sophisticated IP telephony offerings on the market. Customers can use a SIP-compliant gateway or IP voice trunks with the software, along with their choice of any SIP-compliant phone from vendors such as Cisco and Polycom. Interactive Intelligence provides software that turns any computer running Microsoft Windows Messenger into a soft phone. Station-side gateways enable customers to continue to use inexpensive analog phones as well. The software also supports a range of advanced options, including speech recognition, Web collaboration, multi-site connectivity, CRM integration, and more. As an early adopter of Intel® NetStructure Host Media Processing 1.1, Interactive Intelligence offers organizations a standards-based IP communications system that combines the power of Intel Architecture and field-proven Intel Dialogic algorithms, said Tim Moynihan, director of product marketing, Intel Network Building Block Division. Adding the benefits of an all-software version gives Interactive Intelligence's customers a quicker return on investment and lower total cost of ownership. The all-software version of Interactive Intelligence's IP telephony product line is available throughout the U.S. and can be purchased through Interactive Intelligence's network of more than 140 value-added resellers. [ Back To TMCnet.com's Homepage ]