[November 21, 2003] Contact Solutions Selects Intervoice To Help Deliver Faster, More Flexible Automated Contact Management Solutions Contact Solutions, Inc. announced their selection of Intervoice, Inc. as a key component in the Company's unique delivery strategy to provide faster, more flexible automated contact management solutions to the Fortune 500 marketplace. Intervoice is one of the industry's most widely recognized platform architecture providers, delivering enterprise and carrier-class speech and IVR solutions. Contact Solutions' suite of customized offerings helps enterprises keep in touch with their customers, prospects and business partners better, faster and with greater user satisfaction than ever before. "After completing an extensive evaluation of the provider marketplace, we selected Intervoice as our IVR and speech-recognition provider due to their unparalleled leadership and industry experience," said Paul Logan, president and chief executive officer for Contact Solutions. "The Intervoice development environment has been successfully used to deliver more complex speech applications to market than any other in the world - this broadly recognized and well-architected application development environment affords us tremendous delivery flexibility. Adding Intervoice to our team of highest-quality providers enables us to deliver even the most complex solutions very rapidly, providing capability that is orders of magnitude greater than our competition." Contact Solutions' complete hosting of a client's automated contact strategy is highly cost-effective and delivers the maximum advantages of contact automation, combining a superior customer experience with complex integration. "Intervoice also fits well with our unique delivery model for providing outsourced automated contact solutions to enterprise clients," continued Logan. "Selecting the best providers and developers and using broadly recognized technology allows our clients rapid time-to-market for their automated contact solutions, and maximum flexibility by avoiding proprietary technology. This approach gives clients the option to seamlessly switch providers or move these services in-house - a rare and highly flexible model in this space. This unique, open business model allows customers to choose Contact Solutions with confidence, knowing they will not be stuck in a proprietary environment. They stay with us because of our consistent and superior customer service and highest quality automated solutions." Bob Ritchey, president of Intervoice noted, "Throughout our 20 years, Intervoice has provided a consistently innovative approach to voice technology, focusing on embracing industry standards to provide businesses with application development flexibility. Contact Solutions, an organization that is recognized for its expertise in this market, understands the value of our leadership in this industry. In turn, we at Intervoice appreciate the unique, open delivery model that Contact Solutions utilizes, and we feel it offers enterprise clients significantly higher quality at lower cost and with greater flexibility. We are pleased to partner with Contact Solutions to develop and deliver the finest automated contact solutions available to business." [ Back To TMCnet.com's Homepage ]