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Snack Giant Mondelez International Moves Global Operations onto All-Digital Workspace with Orange Business ServicesOrange Business Services today announced that it is transforming snack-food giant Mondelez International with an all-digital communications platform based on Microsoft Teams. Cadbury, Chips Ahoy!, Oreo, and Ritz are just some of the Mondelez International brands whose operations will now be unified on a single, global platform. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220222005306/en/ 
Orange Business Services is transforming snack-food giant Mondelez International with an all-digital communications platform based on Microsoft Teams. (Photo credit: Mondelez International, Inc) Orange Business Services will manage the Microsoft Teams platform, which will improve communication and collaboration among Mondelez International's offices, factories, warehouses, and contact center agents on a massive scale, encompassing 80,000 employees across operations in approximately 80 countries. It will eliminate all legacy PBX systems, and Orange will take over and manage Mondelez International's global communications platform end-to-end, including unique voice capabilities in markets such as China, India, the Middle East and Russia. Embedded cloud flexibility will enable Mondelez International to scale their platform to grow and expand into new markets. Some of the benefits expected once the implementation is completed by the end of 2022 include cost optimization, a simpler IT vendor ecosystem with multi-cloud orchestration to manage the voice transformation, and a platform for new digital innovations. "The entire physical footprint and home-based employees of Mondelez International's worldwide operations will be fully connected via a new virtual workspace," said Jyotin Shah, Sr. Director, Global Digital Workplace Services at Mondelez International. "We will be able to easily share digital resources, communicate with one another, inspire creativity and collaborate across all our brands, from Oreo to Chips Ahoy!. Even as the industry faces global supply chain challenges, Mondelez International is staying one step ahead."
Co-innovation That Touches Everything
The same mix of technology provides Mondelez International with a global 360-degree oversight of their entire operations. With advanced analytics and monitoring capabilities, Orange can identify possible points of disruption and deploy proactive maintenance prior to issues arising. In addition, a self-care portal provides visibility and a high-quality seamless communications experience. "From top to bottom, Mondelez International is undergoing a massive digital transformation of their people, processes and systems to create a modern, global business," said Rob Willcock, senior vice president, Americas for Orange Business Services. "Only Orange Business Services has the worldwide scale, in-house expertise with Microsoft Teams, and end-to-end services to make it happen for them. At the same time, Mondelez International is playing a central role with us, co-innovating many of the new services that will be introduced. We are helping the transformation of a new Mondelez International that's ready to reshape the snack industry."
About Mondelez International
About Orange Business Services
With companies thriving on innovation, Orange Business Services places its customers at the heart of an open collaborative ecosystem. This includes its 28,500 employees, the assets and expertise of the Orange Group, its technology and business partners, and a pool of finely selected start-ups. More than 3,000 multinational enterprises, as well as two million professionals, companies and local communities in France, put their trust in Orange Business Services. For more information, visit www.orange-business.com or follow us on LinkedIn, Twitter and our blogs. Orange is one of the world's leading telecommunications operators with revenues of 42.5 billion euros in 2021 and 270 million customers worldwide. Orange is listed on the Euronext Paris (ORA) and on the New York Stock Exchange (ORAN). In December 2019, Orange presented its new "Engage 2025" strategic plan, guided by social and environmental accountability. While accelerating in growth areas, such as B-to-B services and placing data and AI at the heart of innovation, the entire Orange Group will be an attractive and responsible employer. Orange and any other Orange product or service names included in this material are trademarks of Orange or Orange Brand Services Limited.
View source version on businesswire.com: https://www.businesswire.com/news/home/20220222005306/en/ |
