[October 07, 2025]

Smarter Technologies and Modern Healthcare Release Inaugural 2025 AI in RCM National Survey Results

Smarter Technologies, the AI-driven business and revenue cycle automation platform, in partnership with Modern Healthcare, today announced the results of the inaugural AI in Revenue Cycle Management (RCM) National Survey, the first industry-wide benchmark examining how hospitals and health systems are approaching artificial intelligence (AI) to address persistent administrative and financial challenges. Find full survey findings here.

Key Survey Findings:

The 2025 AI in RCM National Survey highlights both the promise and challenges of AI adoption:

• Strong provider representation: 76% of respondents came from provider organizations - including health systems (29%), hospitals (25%), and medical clinics/groups (22%).
• Leadership-level input: Two-thirds (66%) of respondents were director-level or higher, providing an executive perspective on AI adoption in RCM.
• AI adoption is emerging, but not yet widespread: Nearly three in five organizations (57%) reported implementing some level of AI in RCM, ranging from pilot use cases to moderate deployment.
• Top Barriers: Respondents cited data security and patient privacy concerns (51%), lack of integration withlegacy systems (45%), and insufficient ROI demonstration (34%) as leading barriers to AI adoption.
• Operational Stress Points: Claims denial management (54%) and prior authorization (47%) were identified as the most burdensome functions, where leaders see AI as a strong opportunity for impact.
• AI Priorities: Over the next 12-18 months, nearly half (47%) of respondents reported they are actively exploring AI opportunities, while 36% are either piloting or expanding AI programs. Only 11% said AI is not a strategic priority.
• Resource Allocation: Almost half of respondents (49%) dedicate less than 10% of their annual technology budget to AI and automation initiatives - underscoring low early-stage investment despite growing interest.

The findings offer a roadmap for healthcare executives considering AI as part of their revenue cycle strategy. With staffing shortages and rising denial rates continuing to increase administrative burdens on providers, hospital leaders view AI as a pathway to:

• Reduce administrative burden on staff (47%)
• Achieve faster, predictable cash flow (38%)
• Eliminate preventable denials (31%)

"Hospital and health system leaders know administrative costs and revenue cycle inefficiencies drain valuable resources from patient care," said Mike Gao, MD, President of Smarter Technologies. "This survey validates that while AI adoption is still in its early phases, executives see clear potential to use AI to reduce denials, speed up cash flow, and enable staff to focus on providing care to patients."

Survey Methodology

The 2025 AI in RCM National Survey was conducted by Signet Research, Inc. on behalf of Smarter Technologies and Modern Healthcare. An email invitation was distributed on June 23, 2025, to Modern Healthcare subscribers, with responses collected through August 11, 2025. Over 100 healthcare executives and professionals completed the survey, providing a representative sample of U.S. provider organizations. The survey has a margin of error of +/- 9.1% at the 95% confidence level.

About Smarter Technologies

Smarter Technologies, the automation and insights platform for healthcare efficiency, is a leading AI-powered revenue management platform that combines proprietary clinical agents, human-in-the-loop AI Agents, clinical ontology and global financial and administrative services that allows healthcare organizations the flexibility to automate the entirety of their administrative and financial workflows to optimize operational outcomes and drive better patient experiences. For more information, visit: www.smarter-technologies.com.

About Modern Healthcare

Modern Healthcare is the leading source of healthcare business news, research, and data, reaching healthcare executives and decision-makers across the U.S. through award-winning journalism and industry insights.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251007979563/en/

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