A Newly Published 451 Research Study: Significant Productivity Gains for the Connected Workforce being driven by adoption of Mobile First, Messaging First communications
CHICAGO, Sept. 17, 2019 (GLOBE NEWSWIRE) -- A study released today by NetSfere, a secure enterprise messaging platform created by global mobility solutions provider Infinite Convergence, in conjunction with 451 Research, a leading information technology research and advisory company focusing on technology innovation and market disruption, found that flexibility in the workplace requires a mobile first, messaging first communications strategy to optimize productivity.
The study found that nearly half of both employees and IT decision makers surveyed believe they stand to gain six or more hours a week as a direct result of using their smartphones for business communication which is predominantly for messaging and collaboration. However, the right technology is needed, otherwise organizations set themselves up for fragmented collaboration and security risks.
“While IT decision makers and employees agree that productivity increases when smartphones are used for messaging and collaboration, consumer messaging apps are still primarily used,” said Raul Castanon-Martinez, Senior Analyst – Workforce Collaboration, 451 Research. “Whether they realize it or not, many organizations are playing with fire because they aren’t taking a comprehensive approach to business communication, mobile messaging and collaboration strategy.”
Other key findings from the report include:
IT decision makers are taking steps in the right direction, but more can be done
Security and productivity are key priorities for IT decision-makers when it comes to business communications. Nearly half of those surveyed noted that their organizations have a significant number of employees constantly traveling or working remotely, resulting in the need for secure messaging tools and digital workspaces. IT leaders are prioritizing scalability, security and productivity, while integrating consumer-driven innovations like video calling into corporate-issued collaboration platforms.
While the study found that IT decision makers understand what their organizations need for messaging and collaboration, it did identify several gaps in providing the right technologies for the modern work environment. Organizations still tend to address mobility as an added feature, rather than a mission-critical capability. Low adoption of corporate-issued messaging and collaboration platforms is proof, with 75 percent of employees stating that they use SMS for business purposes on a daily basis.
“The slow adoption of most corporate-issued collaboration platforms and the lack of support for secure mobile messaging should be a wakeup call to business leaders that they need to view mobile-first as their primary employee communication and collaboration channel,” said Lal. “While mobile communication improves productivity, consumer-grade apps result in fragmented collaboration, a limited role for IT and poses security risks to a business.”
For more information about the study, please visit the website.
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