[October 20, 2026]

Gen Z Shoppers Are Four Times More Likely Than Baby Boomers to Buy With Plans to Return, New Locus Robotics Research Finds

Locus Robotics, the leader in Flexibility-First Warehouse Automation, today released new research showing that younger shoppers are reshaping purchasing and returns behaviors across apparel, beauty, and skincare in ways that are creating new fulfillment requirements. Notably, 61% of Gen Z apparel shoppers "bracket" their purchases, buying multiple sizes or styles to keep just one, compared to only 15% of Baby Boomers. Younger shoppers are also far more likely to discover products through social media and make purchases quickly after discovery. For retailers in these categories, those generational behaviors reinforce the need for flexible automation systems that can adapt as volume, order profiles, and channels change.

"Retail fulfillment operators are facing an entirely new reality, where demand patterns can change in hours and days, not seasons," said Rick Faulk, CEO of Locus Robotics. "We're seeing this firsthand with a record number of peak robot requests to help retailers around the world respond to demand surges. The generational shifts underscore why warehouses need automation that can flex with volume, adapt across workflows, and evolve as consumer behavior and business needs continue to evolve."

Key findings in the new study show:

• Bracketing is generational, and for many it's a habit: 61% of Gen Z and 52% of Millennials have bracketed an apparel purchase, compared with 37% of Gen X and just 15% of Baby Boomers, creating additional returns volume that retailers must absorb without slowing or disrupting order fulfillment.
• Social discovery makes timing harder to predict: 79% of Gen Z shoppers and 75% of Millennials have bought an apparel, beauty, or skincare product after discovering it on social media, compared with 26% of Baby Boomers. More than two-thirds of those buyers purchased within three days, creating the potential for sudden demand spikes as trends take off almost overnight.
• Availability depends on keeping inventory moving: 33% of shoppers said an unavailable itm, size, shade, or formula led them to abandon or delay a purchase, the most frequently cited reason, while 17% require same- or next-day delivery. That makes inventory availability and replenishment just as important as shipping speed when consumer demand shifts unexpectedly.
• Physical stores remain central to the omnichannel journey: 48% of respondents' most recent apparel, beauty, and skincare purchases were made in a physical store, making it the most frequently used purchase channel overall. However, shopping preferences vary significantly by generation, requiring retailers to support an increasingly complex omnichannel mix of store, e-commerce, marketplace, app, and social-commerce demand.

At the same time, returns continue to represent a significant operational and financial challenge. The National Retail Federation (NRF) and Happy Returns highlight this tension, noting that 82% of consumers view free returns as a critical consideration when shopping online, effectively forcing e-commerce brands to absorb heavy reverse-logistics margins to maintain loyalty.

To explore the complete findings and implications for retail fulfillment and automation strategy, download the full report:

From Viral Demand to Intentional Returns: Four Consumer Buying Shifts Transforming Fulfillment & Automation.

Consumer Study Methodology

The data is based on a quantitative survey of 1,000 U.S. consumers 18+ examining purchase frequency, shopping channels, delivery expectations, and returns behavior.

About Locus Robotics

Locus Robotics is the leader in Flexibility-First Warehouse Automation, helping enterprise operators outperform in an uncertain world. Powered by the LocusONE platform, Locus Robotics combines real-time orchestration, advanced robotics, and AI-driven execution to automate fulfillment operations at scale. As one of the largest robotics companies globally, Locus Robotics delivers proven productivity and throughput improvements while giving organizations the agility to adapt to changing demand, labor availability, and growth requirements. Trusted by 150+ unique customers serving more than 1,000 brands across 360+ sites worldwide, Locus Robotics helps leading retail, healthcare, 3PL, and industrial brands scale efficiently and achieve faster time-to-value through its Robots-as-a-Service (RaaS) model.

View source version on businesswire.com: https://www.businesswire.com/news/home/20261020090564/en/

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