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September 05, 2013

The Cloud Can Increase Customer Loyalty by Almost 80 Percent

By Allison Boccamazzo, Content Producer

Everyone is talking about the cloud and what it can do to keep customers connected, active and engaged. It’s hard to imagine an industry that can benefit more from the cloud than contact centers.

We know you’re always striving to improve your call center – whether it’s strengthening your service strategy, sharpening your first call resolution (FCR) initiative or accelerating your multi-channel service method. The question is: Have you ever thought about utilizing the cloud? 




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Edited by Ryan Sartor
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