TMCnet Feature
August 27, 2012

TMC Labs Announces TMC's CUSTOMER Magazine's 2012 Innovation Awards Winners

Norwalk, CT (August 27, 2012) - TMC, a global, integrated media company, today announced the winners of the 2012 TMC (News - Alert) Labs Innovation Awards presented by TMC’s CUSTOMER Magazine, formerly Customer Interaction Solutions magazine.

The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those demonstrating raw innovation, uniqueness, and representing a significant contribution to the industry.

"New companies, new products and new services in the customer experience, CRM and contact center industries are being created all the time. The TMC Labs Innovation Award distinguishes the companies that make significant contributions in the advancement of the technologies that improves the customer experience," said Rich Tehrani, CEO at TMC. “We’re proud to recognize nineteen companies with a TMC Labs Innovation Award this year.”

“The following companies deserve this great honor for creating innovative solutions. I look forward to seeing other innovative solutions from these companies as they continue to contribute to the development of the customer relationship,” added Tom Keating, CTO and TMC Labs Editorial Director.

The 2012 TMC Labs Innovation Award winners are listed below and will be published in the September 2012 issue of CUSTOMER magazine.

2012 CUSTOMER TMC Labs Innovation Award Winners



ac2 Solutions, Inc.

Advanced Workforce Optimization (AWO) Portal

Aegis Limited


Allegiance, Inc.

Allegiance SpotLight (TM)

Concentric Cloud Solutions

Concentric High Volume OutDial HVOD


Confirmit Horizons

Coupa Software

Coupa Spend Optimization System

Drishti-Soft Solutions Pvt. Ltd.

Ameyo Communications Suite

KANA Software

KANA Social Listening & Engagement Solution


NICE Mobile Reach


OAISYS Talkument & Tracer Version 7.2

OpenSpan, Inc.

OpenSpan Desktop Analytics

OpenSpan, Inc.

OpenSpan Desktop Automation


Pega’s Unified Marketing™ solution

Presence Technology

Presence for Healthcare


ShoreTel 13

Siemens Enterprise Communications

OpenScape Cloud Contact Center

Verint Systems Inc.

Impact 360 for Back-Office Operations

Virtual PBX

Virtual PBX Complete with VoIP Anywhere™

About TMC
TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online.TMC publishes the TMC’s CUSTOMER Magazine (formerly Customer Interaction Solutions), INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines., which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events:  Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more.

For more information about TMC, visit

TMC Contact
Jan Pierret 
Marketing Manager
203-852-6800 ext. 22

Edited by Braden Becker
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