(Norwalk, CT July 6, 2012) - TMC, a global, integrated media company building communities in-print, online and in-person, announced today winners of the 2011 TMC (News - Alert) Social CRM Award, sponsored by TMC’s Customer Interaction Solutions Magazine.

Social CRM, or customer relationship management, describes the evolution of sales and customer service in the new world of blogs, Facebook, Twitter (News - Alert) and other services.

The Internet has empowered consumers while allowing influencers more power than ever in changing purchasing behavior. Just as CRM defined the evolution of sales and service for the past 15 years, social CRM will frame corporate brands, sales, service and perception for many years to come.

The TMC Social CRM Award honors vendors that have demonstrated innovation, unique capabilities, and significant contributions toward enabling and improving social channel interactions.

“Using social media, companies have the ability to not only measure and monitor customer satisfaction in real-time but can actively participate in the daily dialog that shapes their brand perception. Ultimately social media has an impact on sales and satisfaction levels in the market. To recognize and encourage the evolution and advancement of social communications, TMC is proud to announce its Second Annual TMC Social CRM Award winners,” said Rich Tehrani, CEO, TMC. “Congratulations to the companies who have demonstrated innovation as well as the ability to improve social media communications.”

The 2011 TMC Social CRM Award winners, finalists and honorees are published on Customer Interaction Solutions’ website, www.cismag.com.   

2011 TMC Social CRM Award Winner

Attensity
Attensity Analyze 6.0
http://www.attensity.com

2011 TMC Social CRM Award Finalists

KANA
KANA SEM Experience Analytics
http://www.kana.com

Telerx
Social InteraXions
http://www.telerx.com

2011 TMC Social CRM Award Honorees

Angel
VoiceForFacebook and VoiceForTwitter
http://www.angel.com/

Benbria Corporation
BlazeCast Customer Notification
http://www.benbria.com

CDC Software (News - Alert)
CDC Pivotal CRM
http://www.cdcsoftware.com

Firstsource
SoNAR
http://www.firstsource.com

Marketo
Marketo Lead Management
http://www.marketo.com/

NCO Group
NCO Social Solutions
http://www.ncogroup.com

Pegasystems
Customer Process Manager 6.2
http://www.pega.com

Richardson
RichardsonConnect
http://www.richardson.com

salesforce
Salesforce Service Cloud
http://www.salesforce.com

ShopIgniter
ShopIgniter
http://www.shopigniter.com

Siemens Enterprise Communications (News - Alert)
OpenScape Fusion Social Media Integrations
http://www.siemens-enterprise.com/us/

Spigit
SpigitEngage for Facebook
http://www.spigit.com/

SugarCRM
Sugar Professional
http://www.sugarcrm.com

For more information, please visit www.tmcnet.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.  

About TMC

TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

TMC Contact:
Jan Pierret
TMC
Marketing Manager
203-852-6800, ext 228
[email protected]