TMCnet Feature
May 02, 2012

Customer Interaction Solutions 2012 CRM Excellence Award Winners Announced

Norwalk, CT (May 1, 2012)—TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the Thirteenth Annual CRM Excellence Awards,  presented by its premier publication, Customer Interaction Solutions.

The CRM Excellence Awards winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, the CRM Excellence Awards winners have demonstrated the improvements their products have made in their clients’ businesses.

“These companies have proven to be true CRM partners to their customers and clients and as such deserve being honored with a CRM Excellence Award,” said Rich Tehrani, CEO at TMC (News - Alert). “The 23 companies selected have demonstrated that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets – their customers.”

Winning products and services of the 2012 CRM Excellence Awards can be seen below and found in the May 2012 issue of Customer Interaction Solutions magazine.

Customer Interaction Solutions has been the leading publication in the CRM, contact center and teleservices industries since 1982.

Please visit for more information.

2012 CRM Excellence Awards Winners:




Roadside Connect


Engage Platform


Aplicor Cloud Suite


BlazeLoop Customer Engagement


Calabrio ONE

CDC Pivotal

Pivotal CRM

Clarabridge, Inc.

Clarabridge Enterprise


Confirmit Horizons


inContact Plugin Agent

Intelenet- A Serco Company

Mobile Client Reporting Solution (CRS)

Intelliresponse Systems Inc.

Answer Suite


Service Experience Management (SEM)


LP Chat


Live Tech Support for Leading Software Company ‘s Professional Accounting Client Base

NICE Systems

NICE Customer Satisfaction


Customer Process Manager (CPM)

Soffront Software, Inc.

Soffront CRM


Sugar Professional


Tigerpaw Software

Tigerpaw Software 11R2

Toshiba America Information Systems Inc., Telecom Sys Div

Call Manager for IPedge

Xactly Corporation

Xactly Express

About Customer Interaction Solutions 
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive.

Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit for more information.

About TMC
TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines., which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. 

TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit

TMC Contact: 
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
Email: [email protected]

Edited by Braden Becker
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