TMCnet Feature
February 29, 2012

Arkadin Wins Gold Stevie Award for Telecommunications Customer Service Department of the Year

By Amanda Ciccatelli, TMCnet Web Editor

At the recent 2012 Stevie Awards for Sales & Customer Service global collaboration service provider Arkadin (News - Alert), was awarded the Gold Award for “Telecommunications Customer Service Department of the Year.”

Arkadin's customer service team instituted aggressive organizational and process initiatives with the North American operations targeted for expansion. Arkadin’s results exceeded expectations and client satisfaction metrics, and client revenue growth significantly increased, with greater customer retention. Client satisfaction scores soared to 100 percent, while customer service call wait times were reduced by 20 percent.

The annual Stevie Awards consist of four programs including the American Business Awards, the International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances worldwide.

"We're thrilled to be honored among so many worthy peers for customer service," said Mark Alexander, president, Arkadin North America, in a press release. "Providing a local approach to customer service is at the heart of our DNA and it has been the driving force behind our record growth – both globally and in North America where we are expanding operations. This award is a testament to our achievements made possible by the hard work and dedication of our customer service team."

With a global network of 49 operating centers in 28 countries across six continents, Arkadin is a collaboration service provider that offers a wide range of remote solutions such as audio, Web and video conferencing to unified communications. The company enables an array of organizations to communicate effectively using its user-friendly and cost-efficient solutions to increase business productivity. Arkadin delivers its business solutions using a SaaS (News - Alert) model so customers benefit from fast, scalable deployments with a high ROI.

With an increase of almost 30 percent over 2011, more than 1,000 entries from organizations in virtually every industry were submitted to this year's Stevie Awards for Sales & Customer Service competition. On Feb. 27, the trophies were presented during a gala banquet at Caesars Palace in Las Vegas.

Edited by Carrie Schmelkin
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