8x8 (News - Alert) Inc announced it has appointed Eric Goffney as it’s new Vice President of Customer Success and Support. 8x8 Inc. is a U.S.-based communications technology company, and one of the largest providers of voice over IP (VoIP) in the country. 8x8 Inc. offers integrated voice, video and mobile unified communications solutions for small to medium-sized business and distributed enterprise customers. Goffney will be responsible for overseeing the customer support department.

According to the company, Goffney is an accomplished senior level Customer Support and Client Services Executive with a consistent pattern of improving processes to reduce costs and improve the customer experience in startups and give potential to medium size businesses to become high growing companies. 8x8 is hoping Goffney will use his experience to help it expand its technology and work on company growth.

“Eric brings tremendous leadership, technology, and customer support experience to 8x8 along with a solid track record of building highly responsive revenue producing service delivery organizations,” said 8x8 President Kim Niederman (News - Alert). “His experience leading world class support teams will serve 8x8 well as we continue to expand into new markets with our compelling suite of cloud based solutions.”

Goffney has been working in the customer support business for over 20 years. Most recently, he worked as the Head of Global Business and Consumer Support Services at Trend Micro (News - Alert), a security company that specializes in providing customers with software to protect their data and devices. Goffney has been credited with changing the entire support system, which in turn increased customer satisfaction.

“8x8’s management, technology, and service delivery record have propelled it to the forefront of a dynamic, rapidly growing industry in a relatively short period of time,” said Goffney.

According to the company, Goffney thrives at challenges and plans on improving the customer experience, support organization performance, and client relationships at 8x8, which in turn could help them achieve their goals of expanding. “I am amazed at what the company has accomplished and the level of passion that continues to drive it forward. Achieving the highest levels of customer success and satisfaction will be a critical component of our future success and I am pleased and honored to contribute my expertise to building an outstanding customer engagement program.”