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June 07, 2011

Customer Interaction Solutions 2011 CRM Excellence Awards Winners Revealed

Norwalk, CT (May 11, 2011) — TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 12th  annual CRM Excellence Awards  presented by its premier publication, Customer Interaction Solutions.

The CRM Excellence Awards’ winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

Based on hard data, facts and figures, the CRM Excellence Awards winners have demonstrated the improvements their products have made in their clients’ businesses.

“The CRM Excellence Awards honors the companies that have proven to be true CRM partners to their customers and clients. The companies selected have demonstrated that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets, their customers,” said Rich Tehrani, CEO, TMC (News - Alert).

Winning products and services of the 2011 CRM Excellence Awards can be seen below and found in the May and June 2011 issues of Customer Interaction Solutions magazine.

Customer Interaction Solutions has been the leading publication in the CRM, contact center and teleservices industries since 1982.

Please visit for more information.

2011 CRM Excellence Awards Winners:



Alorica Inc.

Alorica Helix CRM

Ameridial, Inc

Call Center Services

Aplicor LLC

Aplicor CRM Suite

Avidian Technologies


CDC Software

Pivotal CRM

Certain Software

Certain Meetings


Confirmit Horizons


Knowledge 360 Solutions for Customer Service

Cross Country Automotive Services



Salesforce CRM with Cloud 2 and Chatter


Envision Click2Coach®


Rightshore Model

Bottom of Form


Five9 Virtual Call Center Software Release 8

Intelenet Global Services Pvt. Ltd



The IntelliResponse Answer Suite

Moxie Software

Customer Spaces

NCO Group, Inc

NetSuite Inc.

NetSuite CRM+


NICE SmartCenter



Parature, Inc.

Parature Customer Service Software


Pega Customer Process Manager™



Soffront Software,Inc.

Softfront CRM Software

Stream Global Services

Stream Global Services


Sugar 6


Teleperformance Platinum

Bottom of Form

Thomas L. Cardella & Associates

Outsourced Client Account Management

Toshiba America Information Systems, Telecom Sys Division

Strata Call Manager

Verint Witness Actionable Solutions

Impact 360 eLearning

Xactly Corporation

Xactly Incent 6.5


About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit  

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines., which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. 

TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO (News - Alert) West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List.  TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk (News - Alert) World; StartupCamp; MSPAlliance, MSPWorld and more!  Visit TMC Events for a complete listing and further information.

For more information about TMC, visit

TMC Contact:

Jan Pierret

Marketing Manager

203-852-6800, ext. 228

Email: [email protected]

Edited by Carrie Schmelkin
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