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5 Signs You Need to Move Your CC to the Cloud

Serenova | 02/26/2020

No doubt you’ve heard about the rising adoption of cloud contact centers. According to Aberdeen, contact centers that are choosing cloud-based solutions rose steadily between 2013 and 2018.

It’s easy to see why: Executives cite financial flexibility, the ability to scale up or down easily, a…

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Cloud Contact Center Technology Guide

Serenova | 02/26/2020

Across industries, customer experience has become a key strategic differentiator. Providing a superior customer experience means meeting demands for always-on support and access through the customer’s preferred channels. The best way to achieve that is through a cloud-based contact center solution. …

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Cloud Threat Report 2019

Darktrace | 07/31/2019

This report summarizes 11 case studies of cloud-based attacks identified by cyber AI, including spear phishing, insider threat, and zero-day malware. The case studies demonstrate how weak indicators of malicious activity were only detectable using Darktrace AI, a cloud-native solution that detects a…

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The Three Phases of a Successful Cloud Migrating

Hitachi Vantara | 06/19/2019

Read this white paper to consider three phases of successful cloud migration, what IT teams need to consider at each step, the business aspect of design decisions, best practices and how Hitachi Vantara Cloud Migration Services from can help.

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Demystify Your Cloud Journey

Hitachi Vantara | 06/19/2019

The cloud journey today is well past the initial adoption phase. The question for most organizations is not ‘if cloud’ but ‘what’ and ‘when’; and ensuring that the strategy it embarks on achieves its business goals. This strategy is aiding organizations in transforming their operations and making th…

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AWS Cloud Adoption, Visibility & Management

Kentik | 02/04/2019

Trying to contain cloud costs? You are not alone. This report summarizes the survey responses of 310 technical and executive-level peers who attended the recent AWS user conference.

Key findings include:
• Multi-cloud is real, and more common than hybrid-cloud. (AWS + Azure is most common…

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451 Research: 2019 Trends in Cloud Transformation

Kentik | 01/18/2019

In a new report, 451 Research analysts dig into seven trends happening amidst the move to the cloud, as well as the recommendations and clear winners and losers for each of the trends. Sponsored by Kentik, this is a must read for cloud users and service providers.

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Five Cloud Deployment Mistakes that Will Cost You

Kentik | 01/18/2019

We hear about the many benefits of cloud-deployed applications including “faster,” “lower cost,” “improved ROI” and more. But when it comes to networking, it’s not that simple. Without visibility into how cloud resources are utilized, it’s easy to make costly mistakes.

Download Kentik&#39…

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Ten Priorities for Hybrid Cloud, Containers, and DevOps in 2017

Densify | 09/14/2017

This comprehensive guide from Enterprise Management Associates (EMA) gives IT decision makers a clear picture of the top technology priorities facing today's enterprises and offers key recommendations on how to achieve an optimal IT environment.

Get your copy of the guide and learn:

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IDC Innovators: Multicloud Management, 2017

Densify | 09/14/2017

IDC assessed companies that have demonstrated either a groundbreaking business model or an innovative new technology or both and named Densify an Innovator in Multicloud Management. Get your copy of the report and learn:

- Why IDC is focusing on multicloud management
- What are the strict …

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Simple Wireless Management With ExtremeCloud™

Jenne | 05/16/2017

Focus on growing your organization, not managing your network.

ExtremeCloud is a management platform that enables organizations to simply manage their wired and wireless network from anywhere with no on-premise footprint. Founded on a simplified way to manage the network, ExtremeCloud empower…

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The Zadara Storage Cloud - A Validation of its Use Cases and Economic Benefits

Zadara Storage | 04/07/2017

Traditional CapEx storage infrastructure is no longer cost-effective and cannot keep up with your needs. This report by the Evaluator Group answers why and how the market is changing, where Zadara stands and how Zadara is effecting change in the market. Lastly, it defines “storage immortality” and h…

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The Zadara Storage Cloud

Zadara Storage | 04/07/2017

Recently, the IT industry has capitalized on two key innovations: cloud-based solutions and as-a-service solutions. This white paper goes into the technical details of how Zadara Storage provides both in their pure OpEx enterprise-grade storage solution in two delivery models: On-Premises and in the…

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Why Now Is Time To Move To A Cloud Based Phone System

net2phone | 02/08/2017

It may be that the current contract for your premises-based phone system is up for renewal soon - or that you've simply been hearing great things about VoIP, hosted telephony, and SIP Trunking. Whatever the case, now more than ever, it's worth giving serious consideration to moving y…

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Your Cloud PBX Questions Answered

net2phone | 02/08/2017

The days when a Private Branch Exchange or PBX was exclusively a clunky old box taking up space in a closet on your business premises are long gone. PBX and full-blown telecoms capabilities now exist in the cloud - and in this article, we'll be answering some of the typical questions that bu…

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SD-Internet™: Enhancing the Public Cloud User Experience

TELoIP | 10/04/2016

Businesses’ growing reliance on cloud-based services and applications has increased their dependence on Internet access. For Service Providers, the key is to control the user Quality-of-Experience (QoE) and deliver carrier-grade public cloud services to the customer at broadband per-megabit prices. …

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Customer Service in the Age of the Cloud

Fusion | 09/26/2016

The ability to provide excellent customer service matters more than ever, given the expectations of consumers today. Take a recent report from Microsoft on the state of customer service, for example. The company found that 67 percent of Americans consider the quality of customer support to be a &quo…

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Defining the Mobile Cloud

Mitel | 08/10/2016

The mobile enterprise is here. It’s a product of the intersection of mobile, cloud, and real-time technologies and it’s a major shift.

Mitel worked with Mobile Squared to survey more than 3500 people across carriers and businesses of every size to assess the state of the market.

• …

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Opening Up Possibilities with Cloud Communications

Mitel | 08/10/2016

In businesses and organizations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. The cloud is the source of the transformation. Read on to find out why some IT pros have embraced it and why some haven’t made the jump.

In this guide, we’ll discuss…

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Finding a True Cloud Contact Center – Top 5 Myths Dispelled

LiveOps Cloud | 08/09/2016

Cloud technology is one of the most misunderstood concepts of our time. Software as a service from the cloud has distinct advantages, but with all the market hype, it’s difficult to decipher between what is myth and what is reality.

This eBook delves into the top 5 myths around choosing a c…

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