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The Call to Transform Customer Experience Has Arrived: Flip Hires the Executive Team to Answer It
9633 bytes   3/31/2026 1:00:39 PM GMT
https://www.tmcnet.com/usubmit/2026/03/31/10357188.htm (10357188)
Concentrix Introduces New Customer Experience Platform
8086 bytes   10/20/2020 5:17:52 PM GMT
https://www.tmcnet.com/channels/workforcemanagementtoday/articles/446897-concentrix-introduces-new-customer-experience-platform.htm
Can Software Truly Improve Performance and Outcomes for Large Contact Center BPOs?
15986 bytes   6/6/2019 4:59:29 PM GMT
customerzone360.tmcnet.com/topics/customer/articles/442375-software-truly-improve-performance-outcomes-large-contact-center.htm
Before Making Your Contact Center Wish List...
12409 bytes   4/24/2018 5:59:51 PM GMT
https://www.tmcnet.com/channels/call-center-management/articles/118987-before-making-contact-center-wish-list.htm
Webinar - Social CRM and Mobile Care: Service is the New Marketing, Sales
12705 bytes   12/5/2017 6:56:31 PM GMT
https://www.tmcnet.com/webinar/topics/articles/274028-social-crm-mobile-care-service-the-new-marketing.htm
Webinar - Hold-Free to Discuss Best Practices for Integrating Social CRM into Customer Service
11792 bytes   12/5/2017 6:56:31 PM GMT
https://www.tmcnet.com/webinar/topics/articles/271607-hold-free-discuss-best-practices-integrating-social-crm.htm
Third-Party Remote Call Monitoring Covers Chat and SMS, Too
15940 bytes   12/15/2016 5:44:21 PM GMT
https://www.tmcnet.com/channels/call-center-qa/articles/428059-third-party-remote-call-monitoring-covers-chat-sms.htm
News Briefs
10298 bytes   10/27/2016 1:32:10 PM GMT
customerzone360.tmcnet.com/features/articles/426494-news-briefs.htm
Convergys Releases the Next Generation of Convergys CRM at MWC
12434 bytes   2/23/2015 3:17:20 PM GMT
https://www.tmcnet.com/tmcnet/mobile-world-congress/articles/271379-convergys-releases-next-generation-convergys-crm-mwc.htm
Convergys CRM 2.0 Offers Enhanced Customer Service
11985 bytes   2/23/2015 3:17:17 PM GMT
https://www.tmcnet.com/tmcnet/mobile-world-congress/articles/272349-convergys-crm-20-offers-enhanced-customer-service.htm

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