Clarion Expands AI Capabilities With Advanced Call Management

Manages call routing, recording, transcription, caller identity, and reputation in one platform

ATLANTA, Oct. 14, 2026 /PRNewswire/ -- Clarion Communications LLC ("Clarion"), a leading provider of cloud-based Unified Communications-as-a-Service (UCaaS) and Managed Services, today announced that its IPitomy Communications LLC ("IPitomy") subsidiary has expanded its AI-powered communications portfolio with the addition of Advanced Call Management (ACM), available on IPitomy's proprietary UCaaS platform.

ACM brings together key capabilities across the call lifecycle, helping businesses manage communications more effectively. Its core capabilities include:

• Call Control — Manage inbound and outbound calls with consistent routing, centralized number management, and flexible call handling designed to keep communications moving efficiently.
• Call Intelligence — Turn conversations into actionable insights with call recording, searchable transcripts, and greater visibility into customer interactions and calling activity.
• Caller Identity — Strengthen business recognition and calling credibility through branded calling, caller ID management, and tools that support number reputation.

"Our customers are looking for practical ways to use AI to improve customer experiences and employee productivity without adding complexity," said Joseph Haines Sr., CEO of IPitomy Communications. "ACM brings call routing, recording, transcription, caller identity, and number reutation management together in one platform, giving businesses greater control over how calls are handled, how conversations are captured, and how their organization is represented every time they connect."

"By combining advanced transcription and sentiment analysis, we're helping customers better understand the needs and perspectives of the people they serve," Haines added. "These insights can help businesses identify opportunities to improve processes, refine products and services, and better align their offerings with what their customers truly want and need. By transforming everyday conversations into actionable business intelligence, we're helping organizations make more informed decisions, strengthen customer relationships, and support sustainable revenue growth."

With the addition of ACM, IPitomy continues to expand its AI-powered communications capabilities, positioning the company to deliver greater business value beyond traditional voice services. By bringing essential call-management tools and conversation intelligence together, ACM helps businesses make more of every customer interaction.

In addition, Clarion remains active regarding acquisition opportunities as it seeks to enhance the growth trajectory of IPitomy. "Together, Clarion and IPitomy are uniquely positioned to acquire smaller UCaaS / MSP operators affected by the changing network economics," said Clarion President & CEO, Vincent M. Oddo.

"Clarion and its predecessor companies have completed more than 30 acquisitions in the past 20+ years," said Oddo. "We are aggressively pursuing M&A growth through tuck-in acquisitions in the highly fragmented UC / MSP industry."

About Clarion Communications:
Clarion is a leading cloud-based Unified Communications and Managed Service Provider to SMB customers throughout North America. Clarion provides UCaaS, contact center, AI tools, SIP, broadband, and managed services. Clarion also has an expansive cloud-based network, experienced leadership, and support staff. For additional information about Clarion, please visit clarioncomm.com.

About IPitomy Communications:
IPitomy, founded in 2005, is a leading cloud-based Unified Communications and Managed Service provider. IPitomy provides UCaaS, contact center, AI tools, SIP, broadband and managed services to SMB customers throughout North America. For additional information about IPitomy, please visit ipitomy.com.

Press Contact:
Vincent M. Oddo
President & CEO
Clarion Communications LLC
[email protected]

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SOURCE Clarion Communications LLC

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