Call Recording Featured Article

A new IP-based call recording and monitoring solution has been announced by Arc Solutions, a provider of enhanced applications that complement Cisco (News - Alert) unified communications and collaboration solutions and improve person-to-person communication across the enterprise.

According to company officials, they work with a number of Cisco partners to develop new solutions and operate across North America, Europe, the Middle East and Australia.

As more and more enterprises wish to enhance their customer service by improving management control, boosting productivity, reducing operational costs and meeting compliance standards; call recording and monitoring software solutions help businesses achieve their goals and maintain consistent service standards.

This latest call recording solution records and monitors telephone calls from anywhere on the network and runs on Microsoft (News - Alert) Windows servers.

In addition, it is equipped with distributed-services software architecture for enterprise scalability, high reliability and convenience.

Enterprises leveraging the solution benefit from its call recording, silent monitoring and integration with business applications features to experience better insight into operations.

In order to add even more functionality, two software modules named Arc Screen Recording and Arc Agent Evaluation are also available to customers.

Arc Screen Recording can be used for capturing desktop images, video and Web transactions relating to a complete customer engagement.

Also, with the help of Arc Agent Evaluation, it is possible to execute quality monitoring in a convenient way, which enables smooth deployment of customized scorecards and also facilitates objective feedback on employee and campaign performance.

Alex Black (News - Alert), chief technology officer at Arc Solutions said the demand for call recording has increased dramatically in recent years, and that is the reason that the company has incorporated Arc Call Recording into its product portfolio, providing customers a complete solution for their operator and customer service organizations.