Call Recording Featured Article

TelStrat, a global provider contact center solutions and business call recording products, has recently signed a distribution agreement with Ingram Micro (News - Alert) Asia, Ltd., the Asian arm of the world's largest technology distributor. The agreement allows Ingram Micro channel partners in Singapore, the Philippines, and Vietnam to sell and distribute TelStrat's call recording and workforce optimization (WFO) solution portfolio, Engage Contact Center Suite.

TelStrat develops contact center solutions and business call recording products, including the Engage Contact Center Suite. TelStrat's Engage Suite features award-winning technology that makes capturing customer interaction, knowledge mining call content, maximizing agent performance, and streamlining workforce management affordable to any organization.

As a wholesale provider of computer products in Asia Pacific, today, Ingram Micro Asia represents over 90 vendors in Asia Pacific with more than 24,000 products including application software, systems, networking, storage, printers and peripherals products.

"The name Ingram Micro is known the world over for the depth of their technology product mix and the reach of their channel partner network," said TelStrat CEO Bob Carroll, in a statement. "We are pleased to be working with Ingram Micro to expand our market presence and sales in the ASEAN region."

Specifically, this agreement will help Ingram Micro channel partners provide bundled call recording and WFO solutions with Cisco (News - Alert) sales proposals for small-medium business, large enterprise or cloud-based deployments. Also, TelStrat will work with Ingram Micro to promote VAR sales, supply pre-sale and post-sale technical support services, and provide product training.

Currently available to Ingram Micro channel partners, TelStrat's Engage Contact Center Suite blends voice recording & screen capture; agent performance evaluation; coaching & E-Learning; speech analytics; and workforce management into a complete contact center solution.

"The demand for call recording and WFO for businesses and contact centers is expanding throughout the ASEAN member nations," said Francis Choo, executive managing director of Ingram Micro Asia Ltd. "TelStrat's Engage product suite brings significant value to our channel partners by providing them the means to meet this demand with advanced, proven technology that's easy, and affordable."

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