Call Recording Featured Article

To outspace the rapidly expanding VoIP market with technological advances, TeleWare, the leading provider of communications solutions for mobile and distributed workers has added two new enhancements to the capabilities of its SIP Trunk solution. 

According to a press release, the first enhancement in SIP Trunk solution is its Failover resilience that offers a business to manage the risk of PBX (News - Alert) or lease line failure, providing business continuity for no additional investment. And the other capability is it’s call recording ability. This function enables all calls on the trunk to be recorded with all the business-class, secure and encrypted capabilities of the standard TeleWare (News - Alert) call recording offering.  

Nick Reaks, Operations Director for TeleWare plc explained that With this new release, Resellers will be able to configure SIP Trunk failover for their customers when assigning DDIs in the Service Manager portal and the company is giving more control to our channel partners to easily manage and change the settings.

SIP Trunking minimizes the requirement for gateways by using software to manage the VoIP service and by utilizing the carrier’s already-existing network of gateways. This avoids the multiple hops associated with IP network connections and so preserves the voice quality.  Gateways will only be needed when running hosted IP applications over existing non-IP PBXs on the customer’s site. 

Call recording for SIP Trunks on the TeleWare Hosted Platform offers the flexibility to record all calls or record calls on demand. When the primary SIP Trunk fails, calls will be automatically diverted to the failover route. Primary link failure is detected automatically by non-answer or by an unavailable signal when the SIP PBX on the designated number is dialled. Call recording can be stored and recalled for reference at any time, without the need to purchase and house expensive on-site recording equipment.