Workforce Management Featured Article

Rave Reviews for Virtual Conference on Best Practices in Workforce Management

The fourth annual Virtual Contact Center Conference on Best practices in Workforce Management, Quality Assurance and Performance Management turned out to be a big hit.

The conference, held Nov. 2nd to 5th, drew more than 1200 registrants, a 30 percent increase over last year.

The event delivered what contact center professionals were clamoring for: an online place to meet, exchange ideas with peers and learn from the experts.

“The numbers tell the story,” said Larry Matte, managing partner of CRMXchange, in a statement.

Matte said that in addition to being significantly up in overall conference attendance, the registrations for the presentations ranged from 325 to 523. The average number of people who entered the vendors’ booths was 232.

The conference was presented by CRMXchange, the Society of Workforce Planning Professionals (News - Alert) (SWPP), and the Quality Assurance & Training Connection (QATC).

“I love the idea of a free online conference. Many in my organization don't get the opportunity to travel so this idea is great. It allowed me to invite those from my WFM department to participate when they don't get the chance to travel or attend contact center conferences,” said an attendee

Vendors received leads from the registration sign-in where attendees indicated which vendors they would like to speak with during the conference; their booth, white paper offers, and the contact information gathered from their presentations.

“This was my first virtual conference and I was pleasantly surprised. What a cost saver as well as time saver,” said another attendee

Officials with CRMXchange said that in over four days, attendees met with industry experts and colleagues who answered questions and offered insightful business solutions….all with no travel expenses or time away from the office.

Because the conference was fully interactive, participants attended learning sessions as they would in an on-site conference.

“Think it’s the way to go in today's business climate,” said an attendee