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IP-based phone systems provider Vertical Communications Inc. announced on Monday that it certified the Quintum SIP Tenor VoIP MultiPath switches and gateways for use with Vertical TeleVantage, the company's IP-PBX system. The move will allow the TeleVantage and the Quintum switches and gateways to provide customers with dual communications features and functions, combined with the call routing and processing capabilities of TeleVantage. With the Vertical/Quintum combo, customers will also be able to connect to Public Switched Telephone Networks (PSTN) without having to immediately upgrade to an all-IP environment.
"Vertical and Quintum have both recognized that while customers want the flexibility and power of IP, they often also have significant investments in legacy systems that they want to protect," said Charles Rutledge, vice president of marketing for Quintum Technologies Inc. in a statement. "The combined solution helps customers fulfill the promise of IP by making the telephony system part of the network, thereby leveraging existing data and voice applications to enhance customer service, deliver new capabilities and maximize revenue. At the same time, it allows customers to continue to use their legacy phones and services in an IP setting."
TeleVantage's software-based IP-PBX provides expanded contact center capabilities including "true skills-based" routing and the ability to record and archive calls. The company's phone system allows customers to run TeleVantage apps from their corporate infrastructure to branch offices without having to invest in additional telephony equipment deployment.
TeleVantage, together with the Quintum Tenor, will provide "intelligent connectivity" for both single site installations and branch offices. For single site installations, customers will receive connectivity for IP endpoints, as well as traditional analog systems and PSTNs, with "dynamic call routing." The gateway can also be used for supporting legacy analog devices including faxes, phones and paging systems, as well as for supporting inbound and outbound PSTN calls. Both single site and branch installations receive emergency services support via the PSTN.
"We are very pleased to announce our partnership with Quintum as the certified TeleVantage 7 gateway," noted Walter Kenrich, vice president of product management for Vertical. "We are now providing our customers with increased reliability, improved quality of service and a complete IP telephony solution. At the same time we are providing a telephony solution that leverages and extends existing equipment investments and can evolve as the business needs of our customers, and their customers, change.”
Vertical TeleVantage 7 is currently available through Vertical Business Partners worldwide. Vertical and Quintum will be offering bundles which will provide Business Partners with the ability to offer end-user customers complete IP-PBX phone systems.
Quintum made news last week when it announced its partnership with Internet telephony service provider ISI Communications. ISI will be offering three bundles incorporating different models of Quintum's MultiPath Tenor VoIP Switches. The bundles will offer small businesses three capacity options ranging from 4000 minutes to 30,000 minutes.
"Our goal is to make it as easy as possible for small businesses to use business class SIP services," said Donald G. Budzik, VP of channel sales at ISI in a statement. "Our objective is to create a bundle that will allow a customer to start making phone calls and realize the benefits of VoIP as soon as their Quintum Tenor gateway is installed. The Tenor VoIP switches and gateways are critical for this offer as the unique MultiPath architecture can be transparently deployed into almost any existing enterprise network allowing us to get customers service provisioned very quickly with minimum effort."
Quintum Technologies, Inc.
http://www.quintum.com
Vertical Communications, Inc.
http://www.vertical.com
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Johanne Torres is contributing editor for TMCnet and Internet Telephony magazine. To see more articles by Johanne Torres, please visit Johanne Torres' columnist page.
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