In today’s increasingly mobile environment, people utilize multiple types of technology to communicate throughout the day, all of which are easily accessible via a smartphone or tablet. However, a lot of companies haven’t keep up with the changing tide and are now seeing the effects from lagging behind in the VoIP solutions space. One vital vertical focused on improving the lives of people all over the world—healthcare—has realized that when implementing these solutions, multiple advantages can be seen.
In many situations, healthcare providers must have an afterhours, 24/7 phone service in place that can assist individuals outside of traditional hours with various problems. In fact, the Primary Care Foundation, a company created to offer advice and help people who encounter an array of medical problems out of working hours, recently completed a survey that revealed approximately 96 percent of urgent telephone calls in its facility in Devon and 98.7 percent at its location situated in Cornwall were responded to within two hours.
How is this possible you ask? VoIP solutions, of course that allow any organization to significantly increase reliability and efficiency and greatly come in handy with time-sensitive situations that healthcare providers typically see.
Teo, a major company in this industry, powers a User Portal that can be utilized anywhere that boasts an Internet connection. The highly intuitive interface allows users to set and view presence, view and manage their call log, retrieve and play voicemails, call recordings, send and receive faxes, schedule and invite others to conference calls, and manage presence- and schedule-based call routing rules, according to the company’s website.
Moreover, the VoIP solution provider’s Intelligent Presence engine enables users to easily and quickly set up individual call handling rules for each presence status which lets users select to have all calls ring on multiple devices when they are online and available, as well as route calls directly to the intended employee when a fellow colleague is away.
Teo’s Call Screening function even gives you the option to see who is calling before you answer it, or after viewing the inbound caller send it directly to voicemail.
It is clear that when utilizing VoIP solutions, any company can streamline operations. Robbie Pleasant, UC expert at ucstrategies.com commented, “Teo UC’s platform-independent interface lets administrators effectively manage their communications infrastructure, with a reduced downtime risk based on system redundancy, enhanced mobility features, and a robust feature set accessible from anywhere. Teo UC is already being implemented and sought by several different businesses of all sizes.”
Edited by Amanda Ciccatelli