You may have noticed that smartphones are dominating the communications space. However, currently some businesses still rely heavily on traditional phone systems. Luckily for you, VoIP solutions provider Teo powers a much more innovative option that is available on the market right now.
It’s understandable that we don’t have black rotary phones on desks anymore, but it’s less obvious that this evolution of phone technology hasn’t translated well into the working world, as Teo officials say in a recent blog post, putting their finger on the reason: “Many desk phones offer up a subpar call management experience for administrative professionals, making it challenging for them to seamlessly juggle multiple calls.”
And that’s something no admin pro really needs, so Teo is offering their Voice Operator Panel, a softphone designed for operators and admin pros in any business that allows them to “manage calls and increase their accuracy via the system’s simple drag-and-drop interface.”
Company officials describe it as a way to connect conversations in order to provide valuable interaction, since the panel has a variety of features designed to facilitate the management of incoming calls. One of these key features is highly efficient call overflow management which comes in quite handy during peak times of heavy incoming call traffic, allowing users to tailor preferences to forward incoming calls to another line or route to voicemail among other options.
The product also features intelligent coordination to prioritize and steer calls, since each call includes an icon display showing its status (ringing, on hold, picked up) and a background color indicating the processing priority for intelligent routing.
There are other capabilities, such as visual ID, and integration with existing systems such as Outlook contacts, LDAP directories, XMPP, MSN and CRM.
Last month, TMCnet reported that with more freedom and options to communicate, the need for Unified Communications (News - Alert) becomes greater. Teo made an effort to drive this point home by releasing the results of a survey on UC traction in the workplace.
The study, entitled “The State of UC Adoption Drivers in 2011,” was conducted by a market research firm and polled more than 500 professionals, mostly in middle management- to senior management-level positions across 13 industries. The study was directed at gauging the benefits these employees realized when using UC outside of the office.
Findings from the survey revealed that 75 percent of the respondents preferred to spend more than half their time at their desks, as telecommuting options didn't seem to be effective enough, while 64 percent of respondents found the idea of using UC to work remotely rather appealing.
Want to learn more about Session Initiation Protocol (News - Alert)? Be sure to attend the SIP Tutorial Conference collocated with TMC’s (News - Alert) ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. The SIP Tutorial, co-sponsored by TMC Partner Crossfire Media, is a full day training program that will focus on SIP technology from SIP messaging, though Server types, Security, Firewall and NAT operation, SIP Trunking, Troubleshooting and SIP in Unified Communications. To register, click here.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Jamie Epstein