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January 07, 2008

Hosted or Premise-based VoIP: Which is Right for Your SMB?

By Mae Kowalke, TMCnet Associate Editor

The process of growth for small to medium-size businesses (SMBs) increasingly requires adopting technology that enables integrated communications functionality. This type of technology helps workers connect with one another, with customers, and with information.
One popular choice for integrated communications is what’s known as a “hosted” solution. A hosted VoIP and data solution enables an SMB to offer its employees a variety of features—like advanced messaging and enhanced e-mail communications—without the complexity of managing the underlying technology on-site.
Of course, many SMBs already have premise-based equipment in place; in this case the advantages of IP-based solutions as an integrator of voice and data can also be realized by prioritizing bandwidth usage using a single connection.
Both hosted and on-premise communications solutions considered by today’s SMBs tend to have one thing in common: convergence. There is a definite trend toward “unified” communications, especially for smaller companies that can use this strategy to increase productivity and performance while reducing costs.
Not sure which type of solution—hosted or on-premise—is right for your SMB? Mark your calendar for a session addressing this very topic during the upcoming  INTERNET TELEPHONY Conference & EXPO East at the Miami Beach Convention Center in Miami, Florida.
The Selecting VoIP for the SMB session will take place on Friday, January 25, 2008, from 12:30-1:15 p.m. Presenters include Jason Talley, founder and CEO at Nuvio, and representatives from Grandstream Networks, Qwest Communications and TMC (News - Alert). Attendees of the session will learn the types of questions SMBs should ask when picking a VoIP solution, taking into consideration the ways this technology continues to change as it matures.
SMBs interested in learning even more about VoIP solutions can stop by the Nuvio (News - Alert) booth (#CC623 at the Call Center 2.0 show, co-located with ITEXPO (News - Alert)). Even more information is available on the TMCnet.com Business Phone System and VoIP PBX channels, brought to you by Nuvio.

Mark your calendars! Internet Telephony (News - Alert) Conference & EXPO—the first major IP communications event of the year—is just days away. It’s not too late to register for the event, which takes place in Miami Beach, FL, January 23–25, 2008. The EXPO will feature three valuable days of exhibits, conferences and networking that you won’t want to miss. So what are you waiting for? Sign up now!

Mae Kowalke is an associate editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae’s articles, please visit her columnist page. She also blogs for TMCnet here.

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