Empirix VoIP Monitoring Solution Helps Enterprises Ensure Voice Quality
February 08, 2010
By Stefania Viscusi, Assignment Desk Editor
In a move to help its enterprise customers further optimize their IP Telephony networks, a Bedford, MA-based provider of VoIP monitoring solutions introduced today a new voice quality assurance solution into the market.
According to officials with Empirix (News - Alert) Inc., the Empirix OneSight Voice Quality Assurance Solution actively monitors bi-directional voice quality across multiple, geographically dispersed sites so that end-use voice quality can be assured.
Tim Moynihan (News - Alert), vice president of marketing, Enterprise Solutions at Empirix said this solution has become vital as the use of voice and data over the IP network dramatically increases.
“OneSight Voice Quality Assurance enables organizations to see a realistic view of their VoIP network, making it easier to identify where a voice quality issue may exist and then fix it before it negatively impacts the user. As a result, it helps prevent end-user frustration, which can further help decrease customer churn,” Moynihan said.
The solution brings together Empirix’s OneSight customer experience monitoring and active monitoring, and can be used by any single-site or multi-site organization that wants to emulate how an end-user will experience a call – before the live customer is actually on the line.
In addition, it is possible to listen to the actual call monitoring as its happening to identify whether voice quality is acceptable within a placed call.
IP Telephony managers can use OneSight Voice Quality Assurance to not only measure and report on an actual call experience but with a real-time view of the VoIP network, they can also quickly pinpoint the location of voice quality issues as well as diagnose and fix them before users are impacted.
“Ever increasing volumes of video streams, audio downloads and large file transfers, in addition to voice and data, put strains on today's IP networks,” Dan Miller (News - Alert), senior analyst at Opus Research said. “Based on over a decade of experience, Empirix provides enterprises and service providers with the resources needed to deliver the consistently high levels of voice quality required to delight and retain customers.”
For more, check out the VoIP Monitoring channel on TMCnet.
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.Edited by Stefania Viscusi