TMCnews Featured Article
June 22, 2011
VoIP Management a Critical Focus in VoIP Business Environments
By Susan J. Campbell, TMCnet Contributing Editor
If you are seeking an effective method by which to smooth communications within your business environment, you may want to consider the benefits of Voice over Internet Protocol (VoIP). This system effectively organizes the call recording and the routing of all calls coming into or going out of your organization over an Internet connection.
Companies everywhere are finding that VoIP has a great way of dealing with customer queries. To capitalize on this capability, it is important that a quality VoIP management structure is put in place to ensure all communications are to the highest quality of service possible. According to this post, VoIP management provides the framework through which organizations are able to organize call flow, focusing on compliance, recording software and costs.
Before implementing VoIP, organizations would typically test the system to determine the ability and reliability in its operation. This enabled the business to get a better idea of how many calls are answered and the rate in which they are dealt with. VoIP management can also help to drive the productivity of the platform as it helps to measure the quality of the IP telephony network and applications in place.
With the growing demand for VoIP throughout the global marketplace, a number of technology companies are recognizing the need for voice solutions that are quicker and more powerful. When voice services are integrated within IP networks, the result is one of the fastest technological advances over the past decade. When a company partners with Elite Telecom, they can be assured that their phone systems are up to date and offer the latest innovations.
In other VoIP management news, TMCnet recently reported that the Polycom (News 
- Alert) UC Intelligent Core software release features enhancements designed to help customers deploy more devices than ever before. According to Polycom, this release also allows customers to more easily connect any device, standard, or network; provide best-in-class experience; and reduce costs.
Clarus Systems (News - Alert) has announced that it has received the AllianceONE Partner of the Year Award. The company received the award at the HP DISCOVER event in Las Vegas. As a result, Clarus Systems is now part of an exclusive set of HP alliance partners all recognized for exemplary accomplishments in developing software that improve business interactions with clients, production processes, and overall customer service.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Juliana Kenny
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