VoIP Gateways Article

Meritis, a Paris-based consulting company, has been known for its valuable advice since its inception in 2007. The company specializes in finance and technology and, over time, has become one of the most respected organizations in the consulting space.

Since Meritis employs over 300 consultants in branches located around the globe, it could be assumed that the company has the absolute best technology on hand to facilitate its operations. For such a large, widespread company, the latest technology is essential to make sure that communications are always up and running efficiently. For a consulting company that tells other organizations about the benefits of tech, such as VoIP solutions and unified communications, on a daily basis, it would make sense that it would follow its own advice. However, that wasn’t the case until now.

Although the company has been growing steadily over the years, its outdated phone system was restricting further expansion. Meritis has been using a proprietary PBX (News - Alert) for many years, and as a result it experienced several service cuts, a lack of features and poor support. The consulting firm was well aware that there were bigger and better VoIP solutions to choose from, and finally made the decision to upgrade its systems by going with 3CX.

“Our previous system was too expensive for the services it provided, and we desperately required a system that corresponded to our connection, so as not to lose it. We heard that 3CX was easy to use, had reactive support, and it was clear to me right away that 3CX was the solution that most capably integrated to suit our specific needs,” explained Laurent Plagnes, Network Telecommunications Manager, Meritis.

One of the company’s fears about changing systems was experiencing downtime. However, that turned out not to be a problem, as deployment resulted in no downtime at all. Additionally, the new phone system required no extra employee training, meaning that everyone was able to hit the ground running once the solution was installed.