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July 11, 2006

Amcat Looks to Prosody X for IP Functionality

By Michelle Amodio, TMCnet Associate Editor


Contact center solutions provider Amcat announced on Tuesday that it has partnered with Aculab (News - Alert), tapping Prosody X for greater IP functionality and scalability. Amcat customers, can now take advantage all the features of Prosody X as part of Amcat’s Contact Center Suite solution.
 
According to the release, Prosody X’s technology offers double the density of competing products, reducing the total cost per channel for contact centers with easy maintenance.  
 
"We have been offering IP-based contact center solutions for several years, and we are always looking for ways that we can expand choice and functionality for our customers,” said Richard Costello, chief marketing officer for Amcat in a statement. “The relationship with Aculab enables us to offer a more robust and feature-rich IP-based solution, which is attractive to all sizes of contact center. Those that can benefit most from the Aculab technology are those operations with more than one site, or those that already have an infrastructure heavily dependent on IP or are planning to upgrade to IP as part of their future growth."
 
Amcat and its customers benefit from a relationship that includes access to Aculab development and support engineering, testing and unlimited access to future software releases. In addition, Aculab offers training to keep Amcat engineers informed of new developments.
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Michelle Pasquerello is Associate Editor for TMCnet’s Online Channels. To see more of her articles, please visit Michelle Pasquerello’s columnist page.




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