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March 05, 2007

Interactive Enhances Enterprise IP Telephony Software

By Spencer D. Chin, TMCnet Web Editor

Interactive Intelligence (News - Alert) Inc., a global developer of business communications software, has added new e-mail routing and more sophisticated recording capabilities to its enterprise IP

telephony software, Vonexus (News - Alert) Enterprise Interaction Center.

Vonexus EIC’s e-mail routing

enables organizations to deliver e-mails similar to the way the system currently routes and queues calls, faxes and Web chats to business users and workgroups.

Also new is the option of adding a full-featured recording module called Interaction Recorder, which includes an automatic rules-based recording interface, along with logging, retrieval and scoring features. The module's multimedia capability includes call recording, ACD-routed e-mails, Web chats and inbound faxes.

"Vonexus EIC effectively serves the mid-market with an affordable, yet sophisticated enterprise IP PBX

solution," said Yankee Group (News - Alert) senior analyst, Ken Landoline, in a statement. "Its multimedia recording and e-mail routing features -- built to run on the same single, standards-based platform as the rest of the Vonexus EIC applications – make extending customer service throughout the enterprise even more manageable and cost-effective."

"From inception, we set out to build a product that would eliminate vendor lock-in, and wouldn't require multiple third-party ‘bolt-ons' for a wide range of communications applications," said Joseph Staples, senior vice president of worldwide marketing for Interactive Intelligence, in a statement. "With the initial release of our software back in 1997, these innovations became a reality, and with our latest enhancements, we continue to prove that organizations can get sophisticated communications applications from an experienced, yet accessible vendor, at an affordable price."

Along with IP PBX (News - Alert) functionality and a wide range of productivity-enhancing voice/data applications, such as interactive voice response, conferencing, unified messaging, presence management, ACD

, auto-attendant and more, Vonexus EIC offers pre-integrated plug-ins for the Microsoft (News - Alert) Dynamics and Microsoft Office software, and Microsoft Office Live Communications Server.

Vonexus EIC uses the VoIP SIP

standard throughout, giving businesses a broad choice of third-party networking equipment, end-point devices, and other hardware. According to the company, its modular, all-software, single-platform approach also enables businesses to cost-effectively migrate to more sophisticated applications, as well as scale to accommodate growth, by simply activating new licenses.

The Vonexus EIC enhancements are available immediately. For more information about the product, visit: the website.

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Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Spencer Chin is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

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