A recent agreement between Interactive Intelligence (News - Alert) Inc. and Straitshot Communications will enable organizations to reduce costs and simplify infrastructure by purchasing a combined business communications software and managed SIP
network services solution.
Using Straitshot’s private, fully managed (non-shared) SIP network, the combined solution can run standards-based contact center automation and enterprise IP telephony software applications from Interactive Intelligence.
According to Minda Marshall, vice president of partner channels for Interactive Intelligence organizations will not have to invest in an on-site SIP gateway, or worry about managing issues such as security and quality of service by pairing their business communications applications with Straitshot’s SIP network services.
“A very important benefit to our partnership with Interactive Intelligence is that organizations no longer have to piece together an applications solution from one vendor, then network services from another, and hope it all works in the end,” said Jeff Hautala, co-founder and vice president of business development for Straitshot Communications in a press release.
Hautala added, “This agreement provides a single, customized solution that takes the cost and complexity out of running data and voice applications on a single network-- a particular benefit to small and mid-sized enterprises that don't have the same budget or resources as their larger competitors.”
The solution can be customized to combine the Straitshot network services with the Interactive Intelligence Customer Interaction Center software for contact center automation, its Vonexus (News - Alert) Enterprise Interaction Center system for enterprise IP telephony, or its Communité product for enterprise messaging.
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.
Internet Protocol (IP) | X |
| IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Session Initiation Protocol (SIP) | X |
| SIP is the real-time communication protocol for VoIP. SIP is a signaling protocol for Internet conferencing, telephony, presence, events notification (emergency calling) and instant messaging.
SIP...more |
Quality of Service (QoS) | X |
| This is an introduction to the planning for QoS and Service Level Agreements. Simply, your performance is QoS and the guarantee is the SLA. That is, if you are not receiving the desired QoS from your ...more |
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