VoIP call recording is working its way into the public zeitgeist:
Rick Broida has a nice review of Shape Services’ Mobiola Headset app, noting that “the list of real-world items the iPhone (News - Alert) can replace just keeps getting longer. The latest entry: wireless headset.”
Evidently it “turns your iPhone or iPod Touch into a wireless headset, suitable for use with Skype (News - Alert), MagicJack, or any other VoIP-powered applications,” to keep you from buying a wired headset “for use with, say, Skype or Google Talk.”
As Broida says, overlook the fact that you could just “run the infinitely-more-convenient Skype iPhone app, because “Headset does have one ace up its sleeve: call recording. “
That’s right – “the tap of an icon is all it takes to record your conversation (to your PC, in WAV (News - Alert) format).” Let’s see Skype do that. And we’re sure that, as clever as you are, you can think of any number of ways to use that feature.
A Canada-based telecoms firm, Axis (News - Alert) Telecom, is offering businesses a call recording service, Safeline, designed for smaller firms unable to afford the more pricey call-recording hardware. It works through an external server linked directly to the businesses’ telephone system, automatically recording all in- and outbound calls and stores the files on a central server.
David Meyers, Managing Director of Axis Telecom,, reiterated the usual arguments for SaaS (News - Alert) saying the system “requires no initial capital outlay for set-up and, because all hardware is held offsite, all maintenance and upgrade costs are covered on an ongoing basis. Everything is set up and run remotely.”
Much like e-mail has helped businesses keep track of written communications, Meyers says, “with Safeline all verbal contact between parties can be logged, catalogued and archived so businesses always have something to refer back to if needed.”
No doubt more’s on the way.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.Edited by Kelly McGuire