There are a number of promises that are made with information surrounding VoIP technology. Companies are promised that they can streamline processes, integrate key applications and technologies and even save money. While it sounds like a no-brainer to make the switch, there are still fears that exist for the customer base. For instance, there’s much value to be gained with VoIP call recording, yet a key decision maker may believe the technology to be unreliable and won’t order the migration.
This kind of hesitation is certainly bad for business as it keeps an organization from making key deployments that can drive innovation and can waste both time and money. A recent blog from Teleappliant explores some of the common misconceptions surrounding VoIP and why they can’t be taken as truth.
The reliability myth is one of the most common. Those who have yet to adopt VoIP or VoIP call recording assume that it will fall short of the traditional landline and put their quality communications in jeopardy. While VoIP had a few challenges at the onset of its development, that was more than three decades ago. The technology has a firm foundation and proven performance.
It is also assumed that VoIP is only viable for the larger organizations. This is an interesting misunderstanding as in some areas, the opposite is assumed to be true. In reality, IP calling has the potential to bring down cots for firms of any size. Small businesses can rely on it to make them seem larger than they are and larger corporations can streamline costs to focus resources elsewhere in the company.
Some have assumed that audio quality is poor when using VoIP handsets, but the reality is that voice quality is consistent as long as you have enough bandwidth and maintain a consistent broadband signal. And the security that you apply to this network will be the same applied to VoIP, so maintain it like you would your valuable assets and proprietary information.
Finally, don’t assume that only the technically fluent can deploy and use VoIP. If you can plug in a phone, you can use VoIP. If you go with a hosted solution, you can configure the system as desired through a simple interface, but even this step can be avoided if you let the vendor do it for you. This technology is really designed for ease-of-use, so don’t be afraid of enjoying the benefits.
Edited by Alisen Downey