Cloud/hosted systems are a viable solution for improving communications while cutting costs and gaining flexibility. As the current usage of VoIP and Unified Communications (News - Alert) evolves, so does the network needed to support it.
Cloud or hosted solutions would be an alternative to the typical premise-based system which is essentially hosted by the user themselves. Hosting from an outside source allows users to experience higher levels of control over their own system. One of those improvements would be in the
VoIP call recording technology, according to this NetworkWorld
report.
The advanced forms of VoIP call recording taps into the computer’s networks, which adds reliability. Most VoIP call recording systems are put in place to meet a variety of needs such as a defense against customer lawsuits, law compliance, training and even increased security.
This strategy offers flexibility, expansion opportunities and cost cutting expenditures and was featured in the “2011 Sourcebook for VoIP and UC Services”. Services such as IP Telephone, Unified Messaging, call center and Unified Communications are supported by backup and recovery for remote offices and provide a seamless transition at a much lower cost. By lessening the costs of the initial services, acquisition and support costs are greatly reduced.
Chief Informational Officers (CIOs) should consider all the benefits of VoIP call recording through a hosted solution. This form of communications offers the whole family of Internet technologies the ability to improve service. It should be considered a Communications as a Service in a cloud.
The Sourcebook talks about the value of CaaS or hosted communications in that the enterprise accesses the services through about 96 percent through the Internet or other network to obtain managed technology services. This process gives companies an active role in the process. It uses a pool of servers, dedicated or shared, at the cloud/hosted site. This form of virtualization is shared by multiple customers.
The provided host site is then responsible for delivering the communication services. The most common set are features and functions, including the VoIP call recording, with each enterprise subscribing to its individual features and functions.
The financial particulars are then relayed to the seat, the feature, usage or unlimited usage and flat fee. At this time there are no standard pricing agreements for services. Since the overall advancement of VoIP call recording, IP PBX (News - Alert), UM and UC services is ever changing, pricing for such an enterprise project is challenging.
The promise of lower cost to the enterprise is the major attraction when considering cloud/hosted communications services, according to the Sourcebook. Companies will not necessarily have to purchase hardware or software. However, endpoints such as IP phones and internal networks will be needed to access services.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.Edited by Juliana Kenny