Staying in touch with your customers should be a primary goal, but how do you do so in a way that delivers great customer service without breaking the bank? For a number of companies, the answer is in the VoIP call center. Such an operation is enhanced when great vendors work together to extend powerful solutions.
To that end, Indosoft (News - Alert) has announced an update to its partnership program extended to cloud service providers. The company has announced a redesign in order to allow a greater focus on the needs of cloud service providers. Many of these companies are aiming to offer the contact center as a service, and this new approach will simplify the process of extending the ACD, dialer and PBX (News - Alert) services.
These new capabilities are extended through the Q-Suite, Indosoft’s multi-tenant software for Asterisk (News - Alert) telephony. The program has been redesigned to offer concrete benefits in areas such as ongoing end-customer support, acquisition cost and private labeling to enable cloud service providers to secure contact center services contracts.
The Q-Suite is designed to exceed the feature requirements of the modern contact center. When deployed on Asterisk, it enables a powerful and cost-effective platform for the provision of the full facility call center ACD services. Features include skills-based routing, configurable IVR, queue priority, real-time wallboards and a detailed reporting of historical activities. The included workflow allows for dialer integration to CRM software for tracking lead conversions. Full-featured PBX functionality and email integration are also available.
“Cloud services offer benefits like doing away with capital costs, sharing high cost technical work-force, and providing flexibility for on-demand growth to their customers," said Gabe Bourque, CEO at Indosoft in a press release. “With this new partnership, Indosoft will provide these benefits to Cloud service providers offering call center ACD, Dialer, and PBX functionality using Q-Suite’s multi-tenant capabilities.”
Those companies aiming for entering the VoIP call center services industry can set up the Q-suite with high availability and automatic failover to ensure optimal redundancy. The underlying Asterisk telephony ensures the added flexibility necessary to distribute the VoIP infrastructure is also in place. If multiple Asterisk servers are in place or added over time, the Q-Suite will scale accordingly.
For those companies seeking to provide the optimal performance in their customer service departments, while still protecting the bottom line, the VoIP call center is a great option. And now, thanks to Indosoft and its Q-Suite, they can easily find a competitive advantage in the broader market.
Edited by Rory J. Thompson