PowerNet Global (News - Alert), a provider of VoIP call center solutions, has recently completely redesigned its NetDialer solution in order to ramp up capacity to bear the large amount of traffic caused during political campaigns.
NetDialer features Tier 1 call quality with high ASR, no short duration penalties, no monthly service fees, free call back service, and 24/7 NOC (News - Alert) support. The company’s SIP long distance service can have businesses up and running in just a few days, compared to traditional dedicated circuits that can take up to a month or more to be installed.
The company has witnessed a huge demand for its robust VoIP call center solutions, thanks to the massive political campaigns launched by both Democratic and Republican parties. In fact, the service has seen nearly 2,300 percent growth in revenue in the past 18 months alone.
With this upgrade, PowerNet Global is now well positioned to serve and support call centers making political calls for upcoming elections and can handle other dialer traffic as well.
"We have experienced growth at such a phenomenal rate, that we really wanted the extra capacity to better serve our new and current customers looking to expand their business," said Jill Warren, dedicated sales and service manager at PowerNet Global, in a statement.
Considering the growth of NetDialer, the solution has been selected as recipient of the 2011 INTERNET TELEPHONY Product of the Year Award and named a finalist in the 2012 Cincinnati Business Courier Innovations Awards.
"We want to show our commitment to our NetDialer service by investing in it ahead of demand so that we can accommodate our customers," added Matt Ziebro, executive vice president of sales at PowerNet Global. "With such amazing growth already, it would be hard to imagine not having continued success with this service."
Additionally, the VoIP call center provider offers toll-free origination and inbound SIP DIDs to complement the NetDialer service. Inbound SIP DIDs allows national call centers to give out local phone numbers to their clients.
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