In previous years, working from anywhere other than directly in front your desktop was unheard of. Now with VoIP-based call centers, agents can manage both inbound and outbound calls with little more than an Internet connection.
In a recent report from Telappliant, it was revealed that the work at home trend is spreading like wildfire, especially in the United Kingdom with four million Britons currently working from outside the confinements of an office this summer.
In addition to increased connectivity from virtually anywhere and at any time, call centers that leverage VoIP (Voice over Internet Protocol) enable companies to significantly cut costs that range from employees commuting to the actual workplace to completely eliminating required hardware, software and training.
With the Olympic Games underway in London, being able to curtail the amount of people constantly on major highways has proved highly advantageous not only for businesses, but for the country as a whole.
In fact, “There (recently) has been a 30 percent rise in the number of people working from home, with one of the major benefits of this said to be the fact they miss out on travelling through London at peak times,” the article added.
Implementing VoIP call centers increases reliability, drives scalability and advances customer satisfaction rates to uncharted territory. It also makes it much less complex for geographically separated teams to interact and collaborate on important projects, whether it’s over traditional calls or via increasing popular videoconferencing.
A blog post written by VoIP call center provider PowerNet Global echoes this sentiment, revealing that video site YouTube (News - Alert) calculates approximately four billion videos are viewed daily and the site receives around 800 million unique visitors a month. Even more significant is that almost every second one hour of video is uploaded to YouTube.
A major factor contributing to the growth of video is the fact that most smartphones and tablets now come complete with the ability to video chat with virtually anyone around the world. According to a study from the Pew (News - Alert) Research Center’s Internet and American Life Project, approximately 40 percent of teenagers who use the Internet also engage in video chats. Tablet users are especially fond of video as it truly is easy as one, two, three to view a high-quality video on their selected mobile device on the go.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
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Edited by Braden Becker