Tablet computers are more than fun devices used to consume content. Owners are using their devices as buying tools. In fact, a recent study conducted by the Online Publishers Association says that the average user spent more than $350 through their tablet computers last year. A little more than half of those purchases were bought through ads that pop up on free applications.
According to VoIP call center provider PowerNet Global’s (News - Alert) (PNG) blog, the study found that more than half of tablet users prefer free apps that include advertisements to the paid apps that leave them out. This finding is significant for advertisers and those promoting free apps.
Helping to bring these products to consumers is the VoIP call center like that provided by PowerNet Global. The company’s VoIP call center enables companies to make the telephone, and other interaction channels, an important tool in creating and conducting business. The accessibility and low cost structure of the VoIP call center make it a model more easily adopted by the small business.
PowerNet’s SIP direct inward dialing services give consumers a calling solution that allows them to return calls. Existing phone numbers can be transferred and new ones can be dispersed. What’s important about this VoIP call center solution is that the numbers can reflect a local number that customers in that are familiar with, increasing the chance of answer.
PNG is looking to take on dialer traffic with a zero-cost implementation platform. The VoIP call center also offers Tier 1 and high ASR technology. If local NOC (News - Alert) support is needed, PNG offers it 24/7, and its VoIP call center services help companies to streamline their processes and save money by getting rid of extra vendors, who will no longer be needed.
More and more states are pushing the Do Not Call initiative for consumers, making it extremely important that the guidelines are followed. PNG’s VoIP call center guarantees compliance with the restrictions. Violating the regulations helps to tarnish a company’s image, not to mention the hefty fines that can snowball, so the VoIP call center solution offered by PNG will not lead a company astray.
The robust solution helps to make outbound calling more efficient by avoiding over-suppression. It’s extremely important to stay on top of exemptions to the do not call/e-mail/text/fax list so that business can thrive, which is another feature in PowerNet’s solution.
Additionally, Core Phone (News - Alert) gives company agents the power to make calls from any phone, including phones from outside the physical call center. Customer relationship management systems that companies have spent years building up can be integrated into the PowerNet VoIP call center solution, which gives great value to the product and a quick return on investment.
For the company seeking to promote its free app to leverage the power of advertising through this platform, integrating with the VoIP call center can prove to be a solid move to drive customer growth and subsequent revenues.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
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Edited by Jamie Epstein