Intorrent Technologies (News - Alert) specializes in Asterisk-based VoIP call center deployments to power affordable communications solutions to organizations including small- to medium-sized businesses (SMBs).
Recently the company, in association with its Western Michigan channel partner VanBelkum Companies, deployed its robust cloud-based VoIP phone system to Cannonsburg Ski and Ride Area, a 19-run ski and snowboard hill featuring a lodge with a retail shop, restaurant and snack bar.
The VoIP phone system was part of Cannonsburg’s greater effort to modernize its facilities and improve the guest experience. Intorrent Technologies’ hosted phone system Intorrent Supercell also allows Cannonsburg to more efficiently make use of employees’ time, greatly reducing routine caller requests.
The VoIP solution comprises a security camera intercom system which functions just like a regular phone endpoint, and wireless communications, essential for spread-out operations like Cannonsburg that are prone to significant cabling expenses.
“From our main greeting, a caller is quickly directed to any of our departments, from ski and ride school, rentals, the shop, food and beverage, or anywhere across the hill,” said Marc Moline, marketing director at Cannonsburg, in a statement.
“Many of our guests are calling for snow reports, hours of operation and directions,” Moline added. “With the Intorrent system, it allows them to get that information without going directly to a customer service representative.”
The Cannonsburg deployment marks another achievement for Intorrent and VanBelkum as the specialized operations help to deliver a much better overall customer experience.
“Intorrent streamlines communications and reduces costs regardless of industry or audience,” added Darrell Hensley (News - Alert), Intorrent managing member. “Places like Cannonsburg give us a greater opportunity to delight customers outside of straightforward phone interactions.”
Edited by Jamie Epstein