Not only would you have to live under a rock, but be deep, deep underground to not hear about big name social media sites like Facebook, Twitter (News - Alert) and Google + on a daily basis. However, did you know that Microsoft has recently gotten its feet wet in this growing pool with its own custom built offering named So.cl, which is actually pronounced “social?” Breaking through and leaving a mark on this rapidly growing industry could be a pretty trying feat, but definitely something that has a better chance of being successful when leveraging a VoIP call center to get the message out about the newly debuted website.
Currently only being used by a select number of colleges, So.cl boasts striking similarities to the most widely used social media sites including: Pinterest, Google +, Twitter and Facebook (News - Alert). But what makes this solution stand out from this pack of social wolves is the fact that it enables users to quickly and easily share media within YouTube.
According to recent blog post featured on VoIP call center provider PowerNet Global’s page, “I am sure this will change as time goes on, and Microsoft (News - Alert) has So.cl completely launched. So.cl is meant to be an experiment in search and social media. Its focus is for learning purposes and to be able to easily share.”
The blogger added, “I am interested to see where Microsoft takes So.cl and if it will be able to rival Facebook. Businesses everywhere have started using social media as a tool for advertising. It’s the new way to engage your customers and tell about your products.”
Although it remains to be seen if So.cl will be able to remain in this heavily saturated market for the long term, a sure fire way to expand the footprint of this brand is by leveraging a VoIP call center. Call centers are the vital link between a company and its customer base, and no company knows this better than PNG.
This VoIP call center provider powers NetDialer, an outbound dialer service that can be utilized by contact centers around the globe to reduce costs, increase efficiency, and act as a way to increase the quality on all calls being made once and for all. In addition, PowerNet Global powers a highly reliable network, offers 24/7 NOC (News - Alert) support, and has experienced voice engineers readily available to assist customers with any problem they may be experiencing in the shortest period of time possible.
Edited by Allison Boccamazzo