Fonolo (News - Alert), a provider of cloud-based VoIP call center solutions, has just unveiled an innovative offering for the call center industry. The company is now powering its virtual queuing service at a flat-rate pricing of $10 per agent per month, making it affordable to businesses of all sizes.
With virtual queuing, call centers no longer require customers to stay on hold, helping to enhance customer interactions while also saving a large amount of money that would otherwise be spent on busy phone lines. The VoIP call center provider is making this possible by replacing long hold times with a call-back function that will automatically dial leads when an agent becomes available.
Fonolo was the first to introduce a cloud-based virtual queuing system to the VoIP call center industry back in 2009. Since then, the company has handled more than one million minutes of calls for companies in a wide range of industries.
Virtual queuing has not always been very popular in the industry, mainly because of the complexities associated with its implementation and lack of standards. However with this brand new solution, the company hopes to contribute to the accelerated adoption of the technology.
"Our success over the past few years has allowed us to build infrastructure at the scale necessary to support this breakthrough flat-rate pricing,” said Fonolo Co-Founder and CEO Shai Berger (News - Alert), in a statement. “We've known for a long time that many companies would love to offer virtual queuing to their customers, but have simply found the process - and the pricing – daunting.”
Additionally, a major highlight of Fonolo’s virtual queuing is that it allows customers to integrate visual navigation feature directly into their Web or smartphone properties.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.Edited by Jamie Epstein