VoiceXML provider, Interact, an enabler of premium voice and data solutions for carriers and enterprises worldwide, has launched a new system that will manage all other company solutions.
The Platform Collector is designed to monitor and manage all VoiceXML (News - Alert), SPOT/VIP IVR, and real-time billing and rating solutions.
“With Interact’s Platform Collector, carriers, enterprises, and developers can closely monitor and manage all activity across their entire Interact solution to maximize efficiency and reduce everyday operational costs,” said Greg Gissler, founder, vice president and chief technical officer of Interact.
And, with Interact’s proven track record of providing high performance, feature rich solutions for operators and enterprises worldwide, as exemplified by the company’s recent deployment in Latvia and the general marketplace, a system to monitor and manage an organization’s entire Interact solution is the next logical step in the company’s progression to success.
The user friendly Platform Collector helps users including all the operators, developers and enterprises to closely monitor their Interact systems. This process helps in the identification of key business events, system auditing, performance tuning activities, fault detection and capacity monitoring.
Once the users have access to this critical data they can leverage it to improve business efficiencies and eventually it will boost the chances of the success of an organization.
Interact knows that with the standardized real-time statusing of their product sets, customers can easily monitor activity across their entire Interact solution. Through its newest fast and lightweight application the company is allowing enterprises to collect, aggregate, and report on activity across a company’s entire Interact system.
The company believes it is providing administrators a very straightforward solution for the monitoring and comparison of key system metrics. Because the new Platform Collector can reduce time dedicated to system management and data reporting by administrators, it successfully reduces operation costs to the end user.
Operations staff can leverage its ability to view and filter historical as well as real-time data to retrieve data that is only of key interest. Later, it can export data to external tools to create reports of key business interest.
Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.
Edited by Kelly McGuire
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