There are few technological advantages outside of VoiceXML , an expert in the field told TMCnet in a recent podcast.
According to Todd Britson, application development manager at Interact Inc., a Lincoln, Neb.-based software company, the speed and ease of use make the software a more preferable choice for a company looking to adopt an interactive voice dialogue platform.
“VoiceXML (News - Alert) has to be interpreted as anything else that you can compile,” Britson said in a podcast that’s available here, on the company’s VoiceXML channel. “Interact [has] made a product that actually got over the hump of having to compile and interpret the language.”
He also said that the company compiles its system in real-time so that way the VoiceXML system offered by Interact can have the same performance as our competitors that use proprietary software.
“A lot of our competitors that actually use VoiceXML, that’s their limitation. Once they go to VoiceXML, they have a much slower system that can handle fewer ports. The advantage is to have a code that does not need to be interoperated.,” Britson told TMCnet, adding that since the coding is done in real-time, Interact uses code each time that part of the script is calling, so the company is able to basically accommodate both sides.
During our conversation, Britson also discussed how VoiceXML represents a step forward for automated systems generally, the major technologies that are vying with VoiceXML in the space and how the technology represents a step forward that dove-tailed with the rise of the Internet as a communications platform.
Listen to the full recording here.
Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.
Edited by Kelly McGuire
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