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VoiceXML Featured Article
March 04, 2010
Reports Surface that VoiceXML, IVR Works Better with Women
By Kelly McGuire, TMCnet Editor
The battle of the sexes is prevalent in almost everything in today’s environment. From television shows to politics to the workforce to media, men and women have been vying for his or her spot on the top of the totem pole.
Now, one of the technology gender battles has been covered: women respond better to voice-recognition technology.
The popularity of VoiceXML and IVR technologies has continued on a steep incline ever since organizations – both large and small – have adopted this software platform to manage calls and eliminate additional costs and time.
According to the report, the reason voice recognition adapts better to a women’s voice is the pitch of our voices over men. Who knew being so dainty would be beneficial in a technological sense?
While this may be somewhat of a slight revelation, my fear is that instead of it just becoming a fact, my boyfriend may start asking me to make all his phone calls for him when it comes to automated systems.
Ugh.
Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly 'green' technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.
Edited by Kelly McGuire
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