Voice software and the use of self-service applications have become necessary in the market as they provide a customized experience that improves customer satisfaction.

Released back in November of 2006, VoiceObjects 6 offers the creation, deployment and management of over the phone self-service applications.

For enterprises and telecommunications carriers, this provides the ability to personalize calls, generate VoiceXML, manage remotely, monitor, and offer support beyond just phone based self-services to also include support for web services and multimodal phone applications.

 

Recognizing the distinguishing importance of this capability, the Editors of both  Customer Inter@ction Solutions magazine and INTERNET TELEPHONY magazine have awarded VoiceObjects 6 with 2006 Product of the Year awards.

Commenting on the INTERNET TELEPHONY magazine recognition, Beatriz Infante, president and chief executive officer, VoiceObjects said in a statement, "Internet telephony has radically transformed the communications marketplace, driven by customer demand for operational efficiency. Likewise, customer demand for Web-like mobile access to customer service will radically transform the delivery of self-service applications over both VoIP and traditional telecommunications networks, replacing touch-tone-based IVR applications. The technology that can make this possible is VoiceObjects 6, a phone application server which enables carrier grade deployment and management of powerful over-the-phone self-service applications."

The Customer Inter@action Solutions 2006 Product of the Year award winners were selected based on their product's vision, leadership and attention to detail. Winners represent the best in the industry and acknowledge proven commitment to quality and enhancement in technologies for the call center and CRM space.

 

Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions Magazine commented, “These companies have proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them.  We’re proud to honor their hard work and accomplishments.”

 

A list of all award recipients can be found in the January and February issues of Customer Inter@ction Solutions magazine and the February issue of INTERNET TELEPHONY magazine.

 

 

 

 

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