Virtual Office Resource

Customer engagement is transforming, our omnichannel, always-on, always-plugged-in world offers a wealth of opportunity. From WebRTC, SMS, social media and everything in between, there’s an arsenal of engagement tools at hand.

This week, IntelePeer (News - Alert) launched Atmosphere Messaging. Put to work as part of the Atmosphere Communications Platform, organizations can turn telephony into engagement opportunity, leveraging APIs, DIDs and Toll-Free numbers.

In short, Atmosphere messaging adds the ability to send and receive SMS messages. Once configuration is completed, the cloud communications platform is an organization’s newest engagement tool. The new offering touts:

• Robust analytics to manage and monitor SMS performance
• Redundant, scalable architecture for critical application and high volume reliability
• Full API documentation and additional resources for developers
• 24x7x365 support
• Necessary compliance and regulatory information
• And, coming soon is access to voice and messaging via popular business services and applications   

Customers can create and host applications on IntelePeer’s cloud platform, or create customized applications working in tandem with the Professional Services team.

“In today’s world, consumers expect to be able to contact companies through multiple channels and immediately receive a response,” said Robert Galop (News - Alert), SVP Product & Marketing at IntelePeer. “By adding SMS to business communications, we help companies deliver a better customer experience and drive customer loyalty with a more effective way to create engaged two-way conversations.”

IntelePeer is putting Atmosphere Messaging and its Multi-Channel IVR on display this week at Enterprise Connect (News - Alert) in Orlando this week.

The cloud is enabling a new era in engagement tools to support a new customer. Sales, marketing and support teams can interact throughout the customer lifecycle, keeping customers coming back.

What is your customer engagement channel of choice?