Virtual Office Resource

The logistics of running a popular museum is highly complex. Planning exhibitions, procuring items and managing visitors are just some of the challenges they face. And effective communication plays a great role in ensuring everything runs as smoothly as possible. For Philadelphia’s Independence Seaport Museum, which gets 100,000 visitors annually, choosing Broadview Networks' OfficeSuite UC has delivered measurable results by introducing increase flexibility, mobility and improved productivity.

The museum was looking to deploy a solution that would allow its employees to always be in touch with the front office while they are conducting tours, teaching classes or out on the water.

OfficeSuite UC is 100 percent in the cloud, for the museum this means it will have a communication solutions providing unlimited calling, online fax, toll-free, video, audio and web conferencing along with the most advanced business communications features. And once it is deployed, the museum can avoid future technology investments with free and automatic software updates.

Employees can now use their mobile phones to communicate with everyone in the organization for improved internal collaboration, as well as new useful flexible features, such as company-wide chat from any device. Calls can be received simultaneously on desk and mobile phones, extension-to-extension dialing, personalized voicemail accessible from anywhere, intercom, hot-desking and voicemails delivered as emails.

Employees will also have access to their accounts with the easy to use dashboard so they can make changes as needed without having to seek the services of IT personnel. Accounts can be updated instantly to streamline the communications and operations of the museum with full Broadview support along with all OfficeSuite products and services.

"When I discovered that the Independence Seaport Museum’s phone system was antiquated and preventing the business from functioning optimally I suggested they pursue OfficeSuite UC, a simple and affordable solution, even for a non-profit on a restricted budget," said Nick Iagovino, Vice President of Sales and Business Development of IT4 Group, Inc.

The Broadview Networks (News - Alert) OfficeSuite UC is designed to bring diverse workforce groups together by providing the necessary applications as needed. This type of connectivity will make it possible for the museum to deliver services that are more customer centric to improve their experience while they are visiting, as well as make the organization more efficient.