Small business owners and employees typically wear many hats in a given day. As a result, they have little time to waste. The more efficiently they can work, the better they can serve their customers and prospects, and the more profitable they can be.

 

My1voice virtual receptionist helps them work more efficiently by offering a host of features that are both flexible and easy-to-use. These features reflect an understanding of the day-to-day challenges facing owners and employees in a small business, and are designed to match the way they work rather than forcing them to work according to the phone service.

 

“Time is a precious commodity in a small business,” said Steve Adams (News - Alert), vice president of marketing for Protus, the provider of my1voice. “It seems like there’s never enough of it relative to everything that needs to be done. The rich feature set in my1voice allows small business owners and their employees to set up their phones in a way that will use their time more efficiently.”

 

Among those features are:

 

Single phone number to reach all employees: Rather than each employee handing out individual (or multiple) phone numbers, customers, prospects and partners can reach anyone in the organization by dialing a single number. The virtual receptionist can direct calls by extension, or callers can select the company directory to dial by name.

 

Smart Call Forwarding: Customize incoming calls to your cell, home, office, voicemail, and even numbers with extensions. With all calls efficiently directed businesses have the edge need to stay ahead of the competition.

 

Voicemail delivered to e-mail: My1voice can be set to deliver voicemail messages directly to the customer’s email, eliminating the need to “check” voicemail for messages or dial in to retrieve them.

 

Web call button: Customers and prospects searching the business’ web site can be connected to an employee over the phone by clicking one button.

 

Internet fax reception: Rather than having to return to the office to view faxes, my1voice will recognize the call as a fax and delivers it to your online account and your e-mail where it can be viewed, stored, or forwarded. No separate fax number is required.

 

Called ID routing: my1voice can be set to route certain calls automatically based on the customer’s preferences, including direct delivery to a particular phone, direct delivery to voicemail, or even rejection of unwanted calls.

 

Request routing: When a customer or prospect calls, my1voice can be set to ask him/her to enter a zip code, area code or other information on the telephone keypad. The call is then routed to the appropriate extension based on pre-set rules.

 

Conference Calling:My1voice allows a two-way conversation to turn into a conference call. People can be added and dropped as needed, so someone can join in the middle of a meeting, share relevant information and leave the phone call without disrupting the conference call.

 

Informational messages: Allow callers to access and listen to pre-recorded messages such as business address and hours of operation, promotionsor sales, or product descriptions.  

 

My1voice is available for as little as $10 per month, with additional plans based on how many minutes per month the small business expects to use.

 

For more information about my1voice and all the features it offers visit www.my1voice.com and http://blog.my1voice.com.