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my1voice Virtual Receptionist Makes Staying In Touch Easy for Mobile, Virtual Workers

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TMCnews Featured Article


September 18, 2009

my1voice Virtual Receptionist Makes Staying In Touch Easy for Mobile, Virtual Workers

By TMCnet Special Guest
Kevin Baker, Product Marketing Manager, Protus


Virtual phone service’s smart call forwarding, voicemail to email, live call forwarding, caller ID tagging and other features simplify voice communications for small businesses
 
As more small businesses come to depend on mobile or virtual workers – IDC Research predicts the number of mobile workers will increase to 850 million worldwide by year’s end, and 1 billion by 2011 – they are being challenged to keep voice communications straightforward and easy to manage. The my1voice virtual phone service solves these issues for as little as $10 per month by providing the type of mobility-enhancing features normally found only in expensive corporate systems. And there are no equipment costs or fees to pay for telecommunications professionals to manage it.

 
Key among my1voice’s advantages is the ability to use one toll-free or local phone number to reach anyone in the organization, regardless of where they’re located. Unlike equipment-based business phone systems that restrict extensions to the building where the equipment is housed, extensions on the my1voice service can be assigned to any land line, mobile or VoIP phone, allowing calls to be routed directly to mobile or virtual workers.
 
“Being mobile and yet easy to reach is key for business success, especially in small businesses,” said Steve Adams (News - Alert), vice president of marketing for Protus, the provider of my1voice. “But there is also a need for simplicity and affordability in communications. my1voice allows small businesses to achieve both ends so they can serve their customers or clients more effectively and efficiently.”
 
Other features that make my1voice ideal for small businesses with mobile or virtual workers include:
 
  • Smart call forwarding. Forwarding an extension to one or more mobile or home phones allows users to respond in real time to incoming calls – even when they’re not in the office. Users can choose whether to ring all selected numbers in sequence or at the same time.
  • Enhanced, professional voicemail. my1voice automatically notifies users when they have messages via email, phone or text messages, and will even forward voicemail files to email, eliminating the need to call the system to retrieve messages. Users can record “unavailable” and busy greetings asking callers to leave a message when they don’t answer or are busy on another call.
  • Live call forwarding. Employees who need to leave the office in the middle of a call can seamlessly forward calls from an office phone to a mobile or smart phone.
  • Caller ID tagging. Calls coming to a phone with caller ID via my1voice will show a special identification so users know whether the call is business-related or personal.
  • Caller ID routing. Users can route important customer or other phone numbers directly to their phones rather than going through the virtual receptionist to assure they don’t miss those calls when they’re away.
  • Conference calling. my1voice makes it easy to conduct conference calls by allowing users to add an unlimited number of people to any call as-needed. It’s ideal for company meetings as well as customer/client calls where additional resources are required.
my1voice is available for as little as $10 per month, with additional plans based on how many minutes per month the small business expects to use.
 
For more information about my1voice and the features it offers visit www.my1voice.com and http://blog.my1voice.com.
 
Kevin Baker is my1voice Product Marketing Manager for Protus (www.protus.com), provider of the highest quality Software-as-a-Service (SaaS (News - Alert)) communication tools for small-to-medium businesses (SMB) and enterprise organizations, including my1voice, the cost-effective, feature-rich virtual phone service that travels with the user from phone to web, award-winning MyFax, the fastest growing Internet fax service and Campaigner, an email marketing solution with advanced automation features. Kevin can be reached at [email protected].

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Edited by Amy Tierney







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